1 Reply Latest reply: May 6, 2013 1:00 PM by Kenichi Watanabe
Saramhs Level 1 Level 1

Ipod has barely been used. Will not turn on without being plugged in. I have factory restored it and updated it to the newest version of ITUNES.

iPod nano, iOS 6.1.4
  • Kenichi Watanabe Level 8 Level 8

    Since you have already done a Restore, it sounds like a hardware problem related to the battery not charging (or not holding a charge).  If it is less than one year from purchase date, it is under warranty.  You should have it checked by an Apple authorized tech.  If you have an Apple Store nearby, you can take it to the store's Genius Bar.  To make a reservation (to avoid a long wait), you can use the store's web page




    Otherwise, you can use the Contact Us link at the bottom right corner of this web page to contact Apple's tech support.