MacBook Pro freezing for no reason

Question

Basically every so often, usually every other day or so my MBP will just randomly freeze up as if there&#x27;s too much going on on it although it doesn&#x27;t seem to be overheating or even that the CPU is at full capacity. It seems to happen a lot more if i&#x27;m using both AI and PS at the same time but still happens when i&#x27;m not using either, pretty much every app i&#x27;m using at the time freezes up apart from the Twitter desktop app from the App Store so i have literally no idea what&#x27;s wrong with it. If i leave it for about 20/30 minutes it unfreezes but most of the time i&#x27;m way too impatient for that so i force a reboot.Here&#x27;s what my iStat dashboard app looks like when it&#x27;s starting to freeze Here&#x27;s my other stat&#x27;s Thanks in advance.

Linc Davis · Answer

The next time you have the problem, note the exact time: hour, minute, second.If you have more than one user account, these instructions must be carried out as an administrator.Launch the Console application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens. ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.Make sure the title of the Console window is All Messages. If it isn&#x27;t, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don&#x27;t see that menu, selectView ▹ Show Log Listfrom the menu bar.Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.Please do not indiscriminately dump thousands of lines from the log into this discussion.Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Joshwins · Answer

It just happened, althought it force restarted on it&#x27;s own and came up with the &#x27;Your computer has restarted because of a problem&#x27; screen, heres the console although it looks like nothing happened whilst it was frozen07/05/2013 19:44:39.000 kernel[0]: memorystatus_thread: idle exiting pid 11469 [printtool]07/05/2013 19:44:39.000 kernel[0]: memorystatus_thread: idle exiting pid 11467 [accountsd]07/05/2013 19:45:13.000 kernel[0]: nspace-handler-set-snapshot-time: 136795231507/05/2013 20:05:35.000 bootlog[0]: BOOT_TIME 1367953535 0This is only other part that looked noteable 07/05/2013 20:06:14.616 DumpPanic[53]: Saved panic report for kernel to /Library/Logs/DiagnosticReports/Kernel_2013-05-07-200612_RENAME.panic07/05/2013 20:06:15.000 kernel[0]: Waiting for DSMOS...07/05/2013 20:06:15.502 kdc[47]: label: default07/05/2013 20:06:15.502 kdc[47]:           dbname: od:/Local/Default07/05/2013 20:06:15.502 kdc[47]:           mkey_file: /var/db/krb5kdc/m-key07/05/2013 20:06:15.502 kdc[47]:           acl_file: /var/db/krb5kdc/kadmind.acl07/05/2013 20:06:15.565 mDNSResponder[41]: mDNSResponder mDNSResponder-379.37 (Dec 16 2012 19:43:09) starting OSXVers 1207/05/2013 20:06:15.786 hidd[49]: void __IOHIDLoadBundles(): Loaded 0 HID plugins07/05/2013 20:06:15.867 airportd[75]: _processDLILEvent: en1 attached (down)07/05/2013 20:06:15.000 kernel[0]: NVDAStartup: Official07/05/2013 20:06:15.000 kernel[0]: NVDANV50HAL loaded and registered07/05/2013 20:06:15.000 kernel[0]: Previous Shutdown Cause: 3

Linc Davis · Answer

If you have more than one user account, you must be logged in as an administrator to carry out these instructions.   In the Console window, select the most recent panic log under the heading System Diagnostic Reports on the left. If you don&#x27;t see that heading, select   View ▹ Show Log List   from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don&#x27;t post shutdownStall, spin, or hang reports.

Joshwins · Answer

Tue May  7 20:06:12 2013panic(cpu 1 caller 0xffffff80076b7e95): Kernel trap at 0xffffff8007710d4c, type 14&#x3D;page fault, registers:CR0: 0x000000008001003b, CR2: 0x00000000000000d0, CR3: 0x0000000159e26000, CR4: 0x0000000000000660RAX: 0xffffff801aff6cb0, RBX: 0x0000000000008000, RCX: 0xffffff8007c26dd8, RDX: 0x0000000000008000RSP: 0xffffff80eeaebae0, RBP: 0xffffff80eeaebb20, RSI: 0xffffff802e873100, RDI: 0x0000000000000000R8:  0x0000000000000001, R9:  0x0000000000000000, R10: 0x0000000000000010, R11: 0xffffff802e873138R12: 0xffffff80eac97600, R13: 0xffffff8021475000, R14: 0x0000000000000000, R15: 0xffffff802e873100RFL: 0x0000000000010282, RIP: 0xffffff8007710d4c, CS:  0x0000000000000008, SS:  0x0000000000000010Fault CR2: 0x00000000000000d0, Error code: 0x0000000000000000, Fault CPU: 0x1Backtrace (CPU 1), Frame : Return Address0xffffff80eeaeb780 : 0xffffff800761d626 0xffffff80eeaeb7f0 : 0xffffff80076b7e95 0xffffff80eeaeb9c0 : 0xffffff80076cd4dd 0xffffff80eeaeb9e0 : 0xffffff8007710d4c 0xffffff80eeaebb20 : 0xffffff7f89965555 0xffffff80eeaebca0 : 0xffffff8007951006 0xffffff80eeaebce0 : 0xffffff8007996f4a 0xffffff80eeaebdd0 : 0xffffff800799f6bd 0xffffff80eeaebed0 : 0xffffff800799f345 0xffffff80eeaebf60 : 0xffffff80079e0343 0xffffff80eeaebfb0 : 0xffffff80076cda0d       Kernel Extensions in backtrace:         com.sophos.kext.sav(8.0.4)[6A452B8C-3D82-4C84-AD03-D877507FA2A8]@0xffffff7f8996 3000-&gt;0xffffff7f89968fffBSD process name corresponding to current thread: InterCheckMac OS version:12D78Kernel version:Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6Kernel slide:     0x0000000007400000Kernel text base: 0xffffff8007600000System model name: MacBookPro5,4 (Mac-F22587A1)System uptime in nanoseconds: 48104487978224last loaded kext at 44893516748251: com.sophos.kext.sav          8.0.4 (addr 0xffffff7f89963000, size 24576)last unloaded kext at 44868260986753: com.sophos.kext.sav          8.0.4 (addr 0xffffff7f8995e000, size 20480)loaded kexts:com.sophos.kext.sav          8.0.4com.apple.filesystems.smbfs          1.8com.apple.driver.AudioAUUC          1.60com.apple.driver.AppleHWSensor          1.9.5d0com.apple.driver.AGPM          100.12.87com.apple.filesystems.autofs          3.0com.apple.driver.AppleMikeyHIDDriver          122com.apple.driver.AppleHDA          2.3.7fc4com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.3f3com.apple.driver.AppleMikeyDriver          2.3.7fc4com.apple.driver.AppleSMCLMU          2.0.3d0com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0com.apple.driver.AppleBacklight          170.2.5com.apple.GeForce          8.1.0com.apple.driver.AppleUpstreamUserClient          3.5.10com.apple.driver.AppleMCCSControl          1.1.11com.apple.driver.AppleLPC          1.6.0com.apple.iokit.IOUserEthernet          1.0.0d1com.apple.iokit.IOBluetoothSerialManager          4.1.3f3com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.driver.ApplePolicyControl          3.3.0com.apple.driver.SMCMotionSensor          3.0.3d1com.apple.driver.AppleUSBTCButtons          237.1com.apple.driver.AppleUSBTCKeyboard          237.1com.apple.driver.AppleIRController          320.15com.apple.driver.AppleUSBCardReader          3.1.7com.apple.iokit.SCSITaskUserClient          3.5.5com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.BootCache          34com.apple.driver.XsanFilter          404com.apple.iokit.IOAHCIBlockStorage          2.3.1com.apple.driver.AppleUSBHub          5.5.5com.apple.driver.AppleFWOHCI          4.9.6com.apple.driver.AirPort.Brcm4331          614.20.16com.apple.driver.AppleSmartBatteryManager          161.0.0com.apple.driver.AppleAHCIPort          2.5.1com.apple.nvenet          2.0.19com.apple.driver.AppleUSBEHCI          5.5.0com.apple.driver.AppleUSBOHCI          5.2.5com.apple.driver.AppleEFINVRAM          1.7com.apple.driver.AppleRTC          1.5com.apple.driver.AppleHPET          1.8com.apple.driver.AppleACPIButtons          1.7com.apple.driver.AppleSMBIOS          1.9com.apple.driver.AppleACPIEC          1.7com.apple.driver.AppleAPIC          1.6com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0com.apple.nke.applicationfirewall          4.0.39com.apple.security.quarantine          2com.apple.driver.AppleIntelCPUPowerManagement          196.0.0com.apple.driver.AppleHIDKeyboard          170.2com.apple.driver.IOBluetoothHIDDriver          4.1.3f3com.apple.kext.triggers          1.0com.apple.driver.DspFuncLib          2.3.7fc4com.apple.iokit.IOAudioFamily          1.8.9fc11com.apple.kext.OSvKernDSPLib          1.6com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.3f3com.apple.iokit.IOFireWireIP          2.2.5com.apple.driver.IOPlatformPluginLegacy          1.0.0com.apple.driver.AppleSMBusPCI          1.0.11d0com.apple.driver.AppleBacklightExpert          1.0.4com.apple.driver.AppleSMBusController          1.0.11d0com.apple.driver.IOPlatformPluginFamily          5.3.0d51com.apple.driver.AppleHDAController          2.3.7fc4com.apple.iokit.IOHDAFamily          2.3.7fc4com.apple.nvidia.nv50hal          8.1.0com.apple.NVDAResman          8.1.0com.apple.iokit.IOSurface          86.0.4com.apple.iokit.IOSerialFamily          10.0.6com.apple.iokit.IOBluetoothFamily          4.1.3f3com.apple.driver.AppleGraphicsControl          3.3.0com.apple.iokit.IONDRVSupport          2.3.7com.apple.iokit.IOGraphicsFamily          2.3.7com.apple.driver.AppleSMC          3.1.4d2com.apple.driver.AppleUSBMultitouch          237.3com.apple.iokit.IOUSBHIDDriver          5.2.5com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5com.apple.iokit.IOUSBMassStorageClass          3.5.1com.apple.driver.AppleUSBMergeNub          5.5.5com.apple.driver.AppleUSBComposite          5.2.5com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5com.apple.iokit.IOBDStorageFamily          1.7com.apple.iokit.IODVDStorageFamily          1.7.1com.apple.iokit.IOCDStorageFamily          1.7.1com.apple.iokit.IOAHCISerialATAPI          2.5.1com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5com.apple.iokit.IOUSBUserClient          5.5.5com.apple.iokit.IOFireWireFamily          4.5.5com.apple.iokit.IO80211Family          522.4com.apple.iokit.IOAHCIFamily          2.3.1com.apple.iokit.IONetworkingFamily          3.0com.apple.iokit.IOUSBFamily          5.5.5com.apple.driver.NVSMU          2.2.9com.apple.driver.AppleEFIRuntime          1.7com.apple.iokit.IOHIDFamily          1.8.1com.apple.iokit.IOSMBusFamily          1.1com.apple.security.sandbox          220.2com.apple.kext.AppleMatch          1.0.0d1com.apple.security.TMSafetyNet          7com.apple.driver.DiskImages          345com.apple.iokit.IOStorageFamily          1.8com.apple.driver.AppleKeyStore          28.21com.apple.driver.AppleACPIPlatform          1.7com.apple.iokit.IOPCIFamily          2.7.3com.apple.iokit.IOACPIFamily          1.4com.apple.kec.corecrypto          1.0

Linc Davis · Answer

Back up all data, then uninstall "Sophos" according to the developer&#x27;s instructions. Reboot and test.

Joshwins · Answer

Hasn&#x27;t crashed since, thanks a bunch!

subtilography · Answer

Linc Davis, can you please help me? I think I am having the same problem. many thanks!this is my discussion: https://discussions.apple.com/thread/5047621

LoonRiverTasmania · Answer

Any chance you&#x27;d see something in this log? My Mac mini keeps freezing, even after I replaced the hard drive on the advice of the mac genious bar guy who told me there were multiple I/O errors indicating a failing hard drive.4/7/14 8:49:50.501 PM ntpd[50]: proto: precision &#x3D; 1.000 usec4/7/14 8:50:48.000 PM kernel[0]: process iPhoto[148] thread 1892 caught burning CPU! It used more than 50% CPU (Actual recent usage: 78%) over 180 seconds. thread lifetime cpu usage 99.415542 seconds, (87.132746 user, 12.282796 system) ledger info: balance: 90012702976 credit: 99349381135 debit: 9336678159 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 115296944657 4/7/14 8:50:48.937 PM ReportCrash[327]: Invoking spindump for pid&#x3D;148 thread&#x3D;1892 percent_cpu&#x3D;78 duration&#x3D;116 because of excessive cpu utilization