3 Replies Latest reply: May 7, 2013 8:05 AM by Gary Scotland
chris van der auwera Level 1 Level 1 (0 points)

Hi all,

 

Keynote freezes when I start a slideshow.

Not always but in enough occasions to be very annoying.

Only thing to do is to hit the shut down button. (besides, is the only button which is active when it occurs)

 

Already reinstalled iWorks but the issue remains.

 

Who can help?

 

 

 

specs

2.6 Ghz Intel Core i7

16 GB 1600 MHz DDR3

iOS 10.8.3

Keynote 09 versie 5.3


Time Capsule, Mac OS X (10.6.7)
  • VitaliyKolosWT Level 1 Level 1 (0 points)

    I'm having the same issue. And I just bought my Mac. So, it's very disappointing. :(

  • chris van der auwera Level 1 Level 1 (0 points)

    Sorry to hear this.

    Did you already contact Apple Care?

    Interested to see what they replied to you.

     

    They advised me to reinstall Keynote and test with another user.

    Did this but quite time consuming. Test user didn't fail ...yet. Regular user failed again after reinstall.

     

    Does the same occur to PowerPoint for Mac? (if you installed it)

  • Gary Scotland Level 6 Level 6 (10,970 points)

    iWork has to be removed completely to be effective when re-installing, you must use an application removal tool to do this or it wont remove every Keynote file.

     

    Appcleaner   will do this and its free.

     

    The following procedure has helped solve many issues with Keynote:

     

    1  Close Keynote then use Appcleaner

    2  Empty the Trash

    3  Shut down the Mac, then restart and press the shift key immediately after the startup sound, then release shift when the Apple logo appears

              allow the Mac to boot up to the desktop, it will take longer then usual as the hard drive is being repaired

     

    4  restart the Mac

    5  Reinstall iWork

    6  Repair permissions: 

              Applications > Utilities > Disk Utility > First  Aid:   click on your system disc in the drive column

              and select Repair  Disk Permissions

     

    7  open Keynote and test

     

     

    Post back to let us know if this was successful.