Can't make calls on Facetime

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Level 1

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Can't make calls on Facetime

I have linked my husbands e-mail and mine to my Apple ID and on his I-Pad made sure that both are selected to receive calls and his e-mail as the Caller ID for outgoing calls. It has been verified. Problem is he can receive from my Macbook Pro, but not make a call. He gets the error that I am unavailable. Any help would be appreciated as I would like to not have to make the drive to the Apple Store because of the distance involved. Without paying for tech help on the phone the guy told me that I seemed to have everything set up right so he was not sure what the trouble could be.

iPad (4th gen) Wi-Fi, iOS 6.1.3

Posted on May 7, 2013 6:37 AM

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Answer 1

Demo

Level 10

166,494 points

May 7, 2013 6:50 AM in response to VRITTS

It sounds like he is using your email address to contact you at your email address.

You need to associate only one of the email addresses on the iPad for the contact (send and receive) email address. Use your email address on the MacBook and have him use his own email address on the iPad, if it is verified.

Settings>FaceTime>You can be reached by FaceTime at:>His email address. Uncheck you email address in the settings on the iPad.

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Answer 2

VRITTS Author

Level 1

0 points

May 7, 2013 11:38 AM in response to Demo

Tried that, but then his isn't verified and there is no caller ID. It isn't just me that he can't call. He gets the same message when he tries other people, too. Thank you for trying to help.

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Answer 3

Demo

Level 10

166,494 points

May 7, 2013 12:06 PM in response to VRITTS

You should be able to associate multiple email addresses with one Apple ID for the purposes of FaceTime and Messages. I have 4 different email addresses and 1 iPhone number asscocuetd with my ID and they all work.

I thought you said that his email address was verified by Apple in your first post. Take a look at this and see if it helps. I apologize if you have already tried this and it isn't working, but I want to make sure.

http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

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Answer 4

VRITTS Author

Level 1

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May 7, 2013 1:22 PM in response to Demo

Think I may have Facetime outgoing working with everyone, but me. Not sure if it has anything to do with the linked e-mails to one ID. Will keep working on it. At least I was able to connect to my daughter earlier and have tried since to send to both daughters with no answer cause they are at work, but did not get the unavailable message like before. That only happens with me. Will keep trying to figure that one out even if it means a trip to the Apple store sometime down the road. Thanks for the suggestions.

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Answer 5

May 7, 2013 1:35 PM in response to VRITTS

Using FaceTime http://support.apple.com/kb/ht4319

Troubleshooting FaceTime http://support.apple.com/kb/TS3367

The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting

http://tinyurl.com/a7odey8

Troubleshooting FaceTime and iMessage activation

http://support.apple.com/kb/TS4268

iOS: FaceTime is 'Unable to verify email because it is in use'

http://support.apple.com/kb/TS3510

Using FaceTime and iMessage behind a firewall

http://support.apple.com/kb/HT4245

iOS: About Messages

http://support.apple.com/kb/HT3529

Set up iMessage

http://www.apple.com/ca/ios/messages/

iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage

http://support.apple.com/kb/HT5538

How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS

http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/

Troubleshooting Messages

http://support.apple.com/kb/TS2755

Troubleshooting iMessage Issues: Some Useful Tips You Should Try

http://www.igeeksblog.com/troubleshooting-imessage-issues/

Setting Up Multiple iOS Devices for iMessage and Facetime

http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

FaceTime and iMessage not accepting Apple ID password

http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/

Unable to use FaceTime and iMessage with my apple ID

https://discussions.apple.com/thread/4649373?tstart=90

How to Block Someone on FaceTime

http://www.ehow.com/how_10033185_block-someone-facetime.html

My Facetime Doesn't Ring

https://discussions.apple.com/thread/4155326

To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8

How to Send SMS from iPad

http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html

You can check the status of the FaceTime/iMessage servers at this link.

http://www.apple.com/support/systemstatus/

 Cheers, Tom 😉

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Answer 6

VRITTS Author

Level 1

0 points

May 7, 2013 6:26 PM in response to Texas Mac Man

Thank you for all of the suggestions. I'm not sure what changed because I didn't do anything different except going back into my contacts and connecting from there rather than my favorites and it works except for connecting with my Mac. I cleared my favorites and then reentered them after making the connections through the contacts list and all is good. I will maybe check with the Apple Store at a later date to see if we can figure out the connection to my Mac. Till then all is good Thanks for the help.

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Answer 7

VRITTS Author

Level 1

0 points

May 7, 2013 6:28 PM in response to VRITTS

Thanks for the help. Not sure exactly what happened, but it is working with the exception of to my Mac which I will worry about at a later date.

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Answer 8

Jul 3, 2013 7:03 PM in response to VRITTS

I know this is an old post but if anyone has this problem in the future. The exact same thing was happening to me. I was able to receive calls into facetime on my computer but couldn't make them. Every time I dialed out to anyone I got the message that the other party wasn't available. After checking all my settings I finally discovered that my region setting wasn't set to the United States. Once I changed it I was able to make calls out again. Hope this helps if anyone else experiences the same.

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