1 Reply Latest reply: May 7, 2013 1:09 PM by turingtest2
PDBaker Level 1 Level 1 (0 points)

I transferred my music from one computer to a new computer,and now when I click on the music to play it, it says it can not locate the original file.  What do I do?

iPhone 4, Windows 7
  • turingtest2 Level 9 Level 9 (58,550 points)

    This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.


    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.


    Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.

    Or you could revisit the steps needed to migrate the library from the old system.