jax.m

Q: my macbook wont turn on

My MacBook is stuck on the login password screen, and even when i turn it off the Mac Book screen is still on to the login page. The mouse wont move, i cant type in a pasword and nothing will happen. What do i do?

MacBook

Posted on May 7, 2013 2:09 PM

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Q: my macbook wont turn on

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  • by sterling r,

    sterling r sterling r May 9, 2013 11:15 AM in response to jax.m
    Community Specialists
    May 9, 2013 11:15 AM in response to jax.m

    Hello there jax.m,


    I was looking into the issue you are experiencing and think that I have a resource that will help you in this situation. In our article titled Desktop Macintosh: Hold power button to reset found here: http://support.apple.com/kb/HT2322

     

    This section in particular:

     

     

    If the computer is unresponsive, you can force the computer to shut down by pressing the power button and holding it for at least 5 seconds.

    Important: If you do this, information in any unsaved documents may be lost.

     

    All the best,

    Sterling