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May 9, 2013 11:15 AM in response to jax.mby sterling r,Hello there jax.m,
I was looking into the issue you are experiencing and think that I have a resource that will help you in this situation. In our article titled Desktop Macintosh: Hold power button to reset found here: http://support.apple.com/kb/HT2322This section in particular:
If the computer is unresponsive, you can force the computer to shut down by pressing the power button and holding it for at least 5 seconds.
Important: If you do this, information in any unsaved documents may be lost.
All the best,
Sterling
