HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

ksgrech

Level 1 (0 points)

Q: what about if I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

iPod classic, Mac OS X (10.5.8)

Posted on May 7, 2013 6:54 PM

I have this question too

Q: what about if I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because ... more

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by matt00,

matt00 May 10, 2013 6:28 AM in response to ksgrech
Level 5 (4,015 points)

May 10, 2013 6:28 AM in response to ksgrech

Hey ksgrech,

I found the following information which may be of assistance in troubleshooting this error on a Mac:

iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275

Furthermore, you may want to refer to this article (error 3194):

iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694

Cheers!,

Matt M.
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HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

Q: what about if I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

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by matt00,

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