HT203206: Fix unexpected quits or launch issues in iTunes for Windows
Learn about Fix unexpected quits or launch issues in iTunes for Windows
Q: why won't itunes recognize an ipad or ipod
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May 10, 2013 6:23 AMby matt00,Hey Stuart,
That definitely sounds frustrating. Lets see if we can get this figured out. First, I'd like you to run through the steps in this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the above steps do not resolve your issue, I'd like you to completely remove iTunes and all related components. Be sure to follow the uninstall process as outlined (6 programs to uninstall, in a specific order):
http://support.apple.com/kb/HT1923
In the above article, skip the last step of downloading iTunes from the included link. Instead, I would like you to download and install iTunes from this link:
iTunes 10.6.3 for Windows (64 bit)
http://support.apple.com/kb/DL1427
Cheers!,
Matt M.
