Lachlan19

Q: There was a problem downloading An unknown error occurred (-50).

Hi,

 

After upgrading to Itunes 11 it refused to play movies I had purchased through the Itunes store, even though I could see the files were there on my hard drive, and the movie covers were visible in Itunes. I discovered that the only way to get them playing was to redownload them from the Icloud. If this wasn't bad enough (I have over 200GB of movies) I am getting the following error on particular files.

 

There were problems downloading some purchased items.

For more information on the items that could not be downloaded, click below.

 

There was a problem downloading “The Avengers - iTunes Extras / The Avengers / Joss Whedon”. An unknown error occurred (-50).

Please check that the connection to the network is active and try again.

 

There was a problem downloading “The Avengers - iTunes Extras / The Avengers / Joss Whedon”. An unknown error occurred (-50).

Please check that the connection to the network is active and try again.

 

There was a problem downloading “Bad Teacher (Unrated) - iTunes Extras / Bad Teacher (Unrated) / Unknown”. An unknown error occurred (-50).

Please check that the connection to the network is active and try again.

 

There was a problem downloading “Bad Teacher (Unrated) - iTunes Extras / Bad Teacher (Unrated) / Unknown”. An unknown error occurred (-50).

Please check that the connection to the network is active and try again.

 

There was a problem downloading “Battle: Los Angeles - iTunes Extras / Battle: Los Angeles / Jonathan Liebesman”. An unknown error occurred (-50).

Please check that the connection to the network is active and try again.

 

There was a problem downloading “Battle: Los Angeles - iTunes Extras / Battle: Los Angeles / Jonathan Liebesman”. An unknown error occurred (-50).

Please check that the connection to the network is active and try again.

 

I hope somone can help me with both problems because whilst my ISP might like to see me download 200MB of data (I pay extra when I go over 20GB in a month), I would not. Also the error problem would be usefull to correct because I would hate to lose any of my Itunes purchases. I should probably mention that I am using Windows 8 64 bit.

 

Thanks,

 

Lachlan

iPhone 4, Windows 8

Posted on May 7, 2013 8:25 PM

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Q: There was a problem downloading An unknown error occurred (-50).

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  • Helpful answers

  • by matt00,

    matt00 May 10, 2013 6:48 AM in response to Lachlan19
    Level 5 (4,015 points)
    May 10, 2013 6:48 AM in response to Lachlan19

    Hi Lachlan,

     

     

    That sounds frustrating. Luckily, we have documentation on this error message:

     

    iTunes Store: "Error (-50)" when downloading purchased content

    http://support.apple.com/kb/TS1583

     

    This can happen when the connection timeout occurs while downloading purchased content from the iTunes Store. Certain types of software may also affect the way a computer sends and receives information from the internet. Here are a few examples of these types of software:

     

    - Firewalls

    - Web Accelerators

    - Ad Filters

    - Virus Protection Software

     

    Cheers!,

     

    Matt M.

  • by Gkinghrn,

    Gkinghrn Gkinghrn Aug 18, 2013 7:39 AM in response to matt00
    Level 1 (9 points)
    Peripherals
    Aug 18, 2013 7:39 AM in response to matt00

    Despite the OP not responding this is an error which is affecting me. The 'fix' advised above is not applicable. There is nothing 'in the way' as i run this on a Mac. Other content comes down fine so why should just some songs have this issue?

     

    Its driving me crazy...

     

    Starting to wonder why I bother with Itunes given its strong desire to take over control of how I store/use my music etc...

     

    How about an option to just turn off all 'itunes controls of everything'??

     

    Anyway back tot he error in question... how can i get rid of this stuff that keeps coming up but either should be downloaded or let me at least delete it? Is their a cached stub somewhere???