HT203206: Fix unexpected quits or launch issues in iTunes for Windows
Learn about Fix unexpected quits or launch issues in iTunes for Windows
Q: purchased songs and cannot play them!!
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May 10, 2013 7:00 AMby matt00,Hi sarenaj,
Welcome to the Apple Support Communities.
It sounds like the music may not be downloaded to your computer yet. You may want to try redownloading it from your purchase history, or iTunes in the Cloud (if you have this feature enabled):
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Also, you mentioned wanting to phone AppleCare in your country. I have found the following resource which provides more information:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
New Zealand Start your support request online and we'll connect you to an expert.
00800-7666-7666
www.apple.com/nz/support/ Cheers!,
Matt M.
