Previous 1 2 Next 27 Replies Latest reply: Mar 9, 2016 3:51 AM by Paupers Puppet Branched to a new discussion.
cindie47 Level 1 Level 1

When I'm using any App the screen goes blank at random times and it's intermittent. I have to unlock the iPad to get back in. Any ideas why this would happen?

iPad (4th gen) Wi-Fi + Cellular, iOS 6.1.4
  • GrumpyGator Level 5 Level 5

    Try this:

    Make sure IOS is updated to latest version

    (How to update your iOS device


    Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.


    If that doesn't work then reset the device by going to settings/general/reset/reset all settings  (or for network connection issues 'reset network settings').

    (no media or data will be deleted from the device, this will only take a minute).


    If that doesn't work then backup and then restore the device as new first (to isolate cause of the issue). Then from backup if necessary.



    How to back up and restore (iCloud and iTunes)


  • Diavonex Level 9 Level 9

    You may want to backup and restore to Factory Default

  • Donmonaco1 Level 1 Level 1

    Been there, done I said, at least twice.  Even took the Genius bar advice and certainly did NOT do a restore, but reloaded all my apps.  No help.


    It's a POS for me now with limited, unreliable use.  Until they put 1G or so of memory, I'm pretty sure things will continue.  I've heard the same story from users of all models.

  • GrumpyGator Level 5 Level 5

    a full restore is your best option at this point. as long as you backup beforehand, you'll be fine. and to be honest, until you do, no one here will be able to help you any further.

  • tropicalflipflops Level 1 Level 1

    Hi to all,


    i have the same problem and i use my IPad to teach my group fitness classes and there is nothing worse than teaching a Bodyattack class and the music stops.

    I have now IOS 7.0.3 on my Ipad (4th gen, ATT +WiFi) and i feel like it got worse. 


    Anybody any ideas?


  • GrumpyGator Level 5 Level 5

    If experiencing the same problem as above, then try the suggestions above

  • Txsizeranfan Level 1 Level 1

    Tropicalflipflops I am in the same boat too. At random times I'll be on my iPad a dimmed screen will slide onto my screen. Then my iPad 3, iOs7.0.3 will either lock but mostly completely reboots.

    I'll try the directions above but does anyone know if this is another crappy flaw of iOS 7?

  • Erock2424 Level 1 Level 1

    This has been happening to my iPad mini and only started about a week or two ago... This after about two or three weeks of iOS 7. I have tried everything even down to the full restore and that has not solved the issue... I was planning on going in to the apple store tomorrow... Mine just restarts randomly and occasionally goes really bright or dark right before or after.. I think it's an iOS problem but i suppose it could be my device...

  • cindie47 Level 1 Level 1

    My iPad is now working as it should; there are no more issues with the screen randomly going black! Here is what fixed the problem I was having. The first thing I did (again) was go into "Settings" to double check how each option was set-up; here is the path:


    1. Settings

    2. General 

    3. LOCK / UNLOCK -  I TURNED OFF this option (made sure it was NOT GREEN)


    Once I did this it no longer randomly shut off. If I understand correctly, a simple hand motion waving over the screen when it's turned on will cause it to shut off because it's supposed to; it's sensitive. Now it shuts off automatically according to the time I've determined in the Settings OR I shut it off manually with a click of the button on the side of the iPad.


    I hope this helps everyone.


    Thanks for all of your input!

  • SnoBaby Level 1 Level 1

    Thank you! Your response was the first that made sense and actually corrected my issue...:) I have been experiencing the same issue and have diligently been proactively looking for a solution that made sense based on what was occurring and when. It just didn't make sense to me that it was a glitch or problem that would take a full restore to had to be more simple...and it was!


    Thank you!

  • jeffie Level 1 Level 1

    This was a GREAT response.  It is so simple and it completely worked.  So that complete restore, reset, eat that have been suggested weren't at all necessary, for me

  • Sparky1945 Level 1 Level 1

    Just want to add that the LOCK/UNLOCK disable completely solved my problem with the I Pad 2 shutting off unexpectedly. Unfortunately I had made two appointments at the Genius Bar but in both visits this solution was not offered. I've had no issues since I disabled the lock but don't forget to shut off with the top button because when you close the cover the unit will stay on and won't shut down until it reaches the time you have set for "auto lock".

    Thank you!

  • bd6047 Level 1 Level 1

    Thanks cindie47. I knew it was some simple setting, but not which one.  My iPad works fine now.  I can now cancel my Genius Bar appt.

  • udup Level 1 Level 1

    Thanks for your suggestion, I can live without the auto off/on feature but wasted a lot of time taking my ipad to service centers in china and doing restores that apple suggested... Why didn't they suggest this to me instead of having to search their own forums to find out what they should have told me one of the many times I talked to them on the phone? 

Previous 1 2 Next