10 Replies Latest reply: Mar 29, 2014 2:22 PM by KatD90
Gambo12 Level 1 (0 points)

I can't connect to app store or iTunes on my mac book pro, its says i need an internet connection, however i am connected to the internet and can view web pages

MacBook Pro, OS X Mountain Lion (10.8.3)
  • sheila_m. Community Specialists

    Hello Gambo12,


    It sounds like you are getting the following error in iTunes and the App Store, "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again," but you are able to connect to the Internet.  I found an article with a few steps you can follow on your Mac:


    If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.

    • Update iTunes to the latest version.
    • If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
    • You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
    • If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
    • If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.


    You can find the full article here:

    Can't connect to the iTunes Store



    Thank you for posting in the Apple Support Communities.



    Sheila M.

  • For3lock Level 1 (0 points)

    Maybe u can resolve this issue if your Date and hour config is wrong, update it, i resolved doing it.

  • Sistah Hollywood Level 1 (0 points)

    Hello Everyone,


    After upgrading to Lion (10.7.5) on my MAC Book Pro, I started having the same issue: Could not connect to iTunes + "Cannot connect to App Store" AND clicking Software Updates would yield a network connection error after 2-5 minutes.


    For days! I looked EVERYWHERE for a fix and tried everything! to no avail. Finally I started looking at my WiFi settings... the configuration looked pretty normal until I got to the Proxies tab. For Select a protocol to configure, I had Auto Proxy Discovery enabled/checked. After I unchecked/disabled this box, clicked OK, then Apply on the Network box, App Store, iTunes AND Software Updates worked again!!!


    So whether you're using a LAN or WiFi connection, click the Advanced button (on Network) and review your configuration.


    Hope this helps.

  • LuigiBros9720 Level 1 (0 points)

    Hello there,


    I would like to thank you for your post... It helped me a ton


    Thanks Again

  • JoolsFonty Level 1 (0 points)

    Thanks, this worked for me!

  • BlueXorcist Level 1 (0 points)

    thank you so much !

  • michael.pecot Level 1 (0 points)

    Boom - After searching for hours...


    Click on Wifi

    open network preferences



    unselect autodetect




    Thank so much for your post

  • Sistah Hollywood Level 1 (0 points)

    You're all more than welcome.  It's was SUPER frustrating for me so I'm I could help.


    Happy Holidays!

  • Sistah Hollywood Level 1 (0 points)


  • KatD90 Level 1 (0 points)

    Thank you so much for this tip! It helped me and it solved all of my problems I was starting to get so frusturated! You made my day