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All replies
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Helpful answers
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May 7, 2013 9:53 PM in response to quintus5by gail from maine,Are you trying to update it via iTunes? If not, then that is the problem. You must update via iTunes for any IOS under 5.0, and the iPod Touch 2nd Gen can only go up to IOS 4.2.1.
Cheers,
GB
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May 7, 2013 9:56 PM in response to gail from maineby quintus5,yes im trying to update through itunes but it says that it cant
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May 7, 2013 10:00 PM in response to quintus5by gail from maine,When you go to Settings>General>About on your iPod, what IOS version does it say you have?
GB
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May 7, 2013 10:03 PM in response to quintus5by gail from maine,What exactly is the error you are recieving?
GB
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May 7, 2013 10:14 PM in response to gail from maineby quintus5,the ipod could not be restored. an unknown error occured(-1)
and then
back up attempt failed
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May 7, 2013 10:19 PM in response to quintus5by gail from maine,Hi,
Not finding an Unknown Error (-1). Are you sure the number is -1?
GB
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May 7, 2013 10:26 PM in response to quintus5by gail from maine,Well, not sure then. No hits on that error code.
Could be one of a couple of things:
iTunes is not up to date?
iPod is jailbroken?
There just are no posts anywhere on an error -1 that I can find. One last thing you can try is to reset the iPod:
Hold down the Power and Home buttons at the same time and continue to hold them until the Silver Apple appears. Then try to update again to see if that fixes the issue. If that does not fix it, and neither of the other things is a possiblity, then I am at a loss....
Sorry,
GB
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May 8, 2013 5:01 AM in response to gail from maineby lllaass,Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
from:
http://support.apple.com/kb/TS3694#error1
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also, yo likey have a 1G iPod, thos can ony go to 3.1.3 by:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/touchLegacyLandingPage
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May 8, 2013 8:09 AM in response to lllaassby quintus5,i would do that, except i just got it from the genius bar
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