single songs are downloadable but complete album is not..... why?

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Level 1

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single songs are downloadable but complete album is not..... why?

I am able to download single songs. But when I am clicking on Complete my album, it is not downloading. Saying "Your Purchase cannot be completed: For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/"

I wonder why?

MacBook Air, OS X Mountain Lion (10.8.3)

Posted on May 8, 2013 4:38 AM

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Answer 1

King_Penguin

Level 10

334,144 points

May 8, 2013 4:49 AM in response to RVwin

You will need to contact iTunes support and ask them why that message is appearing, on these forums we won't know why : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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