5 Replies Latest reply: May 9, 2013 6:41 PM by BDAqua
MaddyBT Level 1 Level 1

My mail icon will bounce, then a window will pop up and repeatedly ask me to enter my password for one of my accounts, several times in one day, or not at all. It is random and varies. My friend's macbook air also does this, but hers will repeatedly ask over and over again, every time she enters the password. They passwords are correct so what's going on?

MacBook Air
  • BDAqua Level 10 Level 10

    Hi Maddy,


    The Password rejection can confuse people since it's a catch all meaning...


    This Password, Username, Authentication method... is not recognized on this Port to this Server, or a server end problem.


    If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.


    The receiving email ports are:


    IMAP is port 143

    IMAP-SSL is port 993

    POP is port 110

    POP-SSL is port 995

    Outgoing ports are...

    SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.


    Open Keychain Access in Utilities, use Keychain First Aid under the Keychain Menu item, then either check the Password under that item, change it, or delete it and start over. There should be 2 entries for any email addy… in & out.

  • WZZZ Level 6 Level 6
    Mac OS X

    This happens to me periodicaly. If I simply dismiss the popup by hitting Cancel and then Get Mail from the affected account, it works right away.


    See also



  • BDAqua Level 10 Level 10

    How many entries in Keychain Access do you have for the affected account?

  • MaddyBT Level 1 Level 1

    I will be honest. I don't know what you mean. This is my first macbook, and I'm still figuring things out.

  • BDAqua Level 10 Level 10

    Open Keychain Access in Utilities, enter the part after the @ sign in the search bar, hit enter