ipod will not show in either program
the screen is damaged and cannot be used for anything except confetti
the lock button is permanently in a depressed position
itunes thus refuses to connect
my computer will not show my ipod either
i need to back up my files and reset my ipod before i try to get it fixed/replaced
any advice?
thanks
iPod touch (4th generation), Windows XP
Is it on? Or is it dead? If the device turns on then you can try updating your iTunes on your computer and see if that'll help it be seen
But if your iPod is non-functional and dead, it's dead.
Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem
If still problem then yo can;t get any info from the iPod.
unable to get ipod recognized in itunes/my comp (windows xp)
