My bellsouth.net email was hacked. I was unable to access it on my iphone. "Cannot get mail the username or password is incorrect". I called bellsouth and had my password changed. The email account works on att website and windows live mail. Even after changing the password in settings on the iphone, I still get the same error message.
iPhone 4, iOS 6.1.3
Hello Cruise2013,
Being able to to send and receive email is definitely an important feature of the iPhone. Here are some steps that may help:
If you are unable to send or receive email, try the following steps:
- Restart the iOS device.
- Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
- Try an alternative Internet connection.
- If your email is provided by your Internet provider, try connecting from the home network.
- If your iOS device has an active cellular data plan, try to disable Wi-Fi: Tap Settings > Wi-Fi and turn off Wi-Fi.
- If not, try a different Wi-Fi network.
- Log in to your email provider's website to ensure that the account is active and the password is correct.
- Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
If you're still unable to send or receive email, contact your email provider and verify the account settings are correct. You will need to gather this information (PDF).
You can find the full article here:
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
The article ends with gaining information from your Email Provider. I understand you are entering your correct username and password into the iPhone settings, but they may have adjusted some of the other settings.
I hope this helps get you back on track!
Best,
Sheila M.
Cannot get mail username or password is incorrect but both are correct
