My Ipad i frozen with a message saying icloud backup This ipad hasn't been backed up in 4 weeks. The ipad is plugged in locked and connected to wi-fi and nothing is happening. Please advise. I am unable to determine if I need to buy more storage.

My ipad is frozen. There is a message on the screen reading iCloud Backup. This ipad has not been backed up in 4 weeks. Backups happen when ipad is plugged in locked and connected to wi-fi. All of this is done and nothing is happening. I can't turn it off or get anything to happen. Please advise. I have tried to find out if I need to purchase additional storage, but am unable to determine how much I have used. Should I just buy more and hope it unfreezes my ipad?

iPad, iOS 6

Posted on May 8, 2013 7:15 PM

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1 reply

May 8, 2013 7:23 PM in response to koonjan

To unfreeze it, reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.


To troubleshoot your problem with backing up to iCloud, this may be caused by a corrupt existing backup that needs to be deleted, or by data on your iPad that is preventing the backup from succeeding. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.


If it still won't back up, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

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My Ipad i frozen with a message saying icloud backup This ipad hasn't been backed up in 4 weeks. The ipad is plugged in locked and connected to wi-fi and nothing is happening. Please advise. I am unable to determine if I need to buy more storage.

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