1 Reply Latest reply: May 11, 2013 7:51 AM by sterling r
JReissig Level 1 (0 points)

Having troubles running iTunes! I downloaded iTunes just fine, but when I try to open it, it tells me iTunes is in a locked disk or I dont have permissions to write to this folder. Please help! I purchased an iPod for my son and wanted to put music on it.

  • sterling r Community Specialists

    Hello there KRerssig,


    I was looking through our resources and found an article with information regarding that error message. The article is called iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes found here: http://support.apple.com/kb/HT1866.


    Here is the text but the article contains images for a visual reference:

    1. Verify the location of your Windows XP My Music folder. The default location for this folder is
      C:\Documents and Settings\username\My Documents\My Music
      If you do not have this folder at the default location and have not moved it to another location, consider creating one inside your My Documents folder.
    2. Download and install Tweak UI from the Microsoft PowerToys website athttp://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx

    Note: This utility is for Windows XP only. Please review the system requirements before installing.


    1. Once you have installed Tweak UI, open it from the Start menu.
    2. In the column on the left, click on the plus symbol next to My Computer and select Special Folders.
    3. In the right pane under Special Folders, choose My Music from the Folder pop-up menu.
    4. Click the Change Location button. You may see a warning message appear with precautions for changing this setting; after reviewing the message, click Yes.
    5. In the resulting window, browse for the My Music folder as described in step 1, and click OK.
    6. Reinstall or open iTunes.

    If these steps do not resolve the issue, the settings for the current user may be corrupted, which could cause iTunes not to install or open. You may have to install and open iTunes in a different Windows user account.


    All the best,