SEC4184
Level 1 (0 points)

Q: Why is my phone asking for a CISCO password?

Hi,

 

My Mom is suddenly having an issue with her phone and wi-fi connectivity, it's connecting to her 'guest' network instead of her default and in doing so asking for a CISCO password in order to access the web. (screen shot below)

 

I've done some basic troubleshooting but I can't seem to get it to connect properly.

I've tried just telling it to connect to the right network but it gives me a 'cannot connect' message without even asking for the password.

Does anyone have any advice on how to make it stop asking for a CISCO password? I am simply trying to connect to our basic home wi-fi network.

IMG_2972[1].PNG

iPhone 4S, Windows Vista

Posted on May 8, 2013 7:30 PM

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SEC4184

Q: Why is my phone asking for a CISCO password?

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  • Helpful answers

  • by sterling r,

    sterling r sterling r May 11, 2013 7:30 AM in response to SEC4184
    Community Specialists
    May 11, 2013 7:30 AM in response to SEC4184

    Hello SEC4184,

     

    I was looking into the issue you are experiencing, and found this article that may be helpful to you named iOS: Troubleshooting Wi-Fi networks and connections found here: http://support.apple.com/kb/ts1398.

     

     

    Basic troubleshooting

    • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    • Verify that you are in range of your Wi-Fi router or base station.
    • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
    • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Update your Wi-Fi router to the latest firmware.
      • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    • Restart your iOS device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

     

     

     

    If you're unable to join a nearby Wi-Fi network

    • Try restarting your Wi-Fi router by turning it off and then on again.
      • Note: If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    • When joining an 802.11n Wi-Fi network, ensure that your router is properly configured. See this article for more information.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings, including passwords, VPN, and APN settings.

     

    All the best,

    Sterling

  • by ttsaon3,

    ttsaon3 ttsaon3 May 12, 2013 9:39 PM in response to SEC4184
    Level 1 (10 points)
    May 12, 2013 9:39 PM in response to SEC4184

    ios_ciscoipsec.jpg

     

    Configure your Cisco IPsec VPN Client

     

     

    Description = vpntraffic IPsec (or whatever you want to call it)

    Server:  cnipsec.vpntraffic.com  (Malaysia VPN)

    Account: vpn acc send to you

    Password: password

    Use Certificate: OFF

    Group Name: ipsec

    Secret: ipsec

    Proxy: OFF

    Click SAVE at the top

    Connecting and Disconnecting

     

    Cisco IPsec VPN for iphone/ipad/ipod