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Need help removing weird stain on iMac screen ?

Hi ,


I've had my iMac for about a week now and I just discovered a weird stain on the ouside of the glass .

It's only visible under a certain angle and it looks like glue residue that left a stain on the screen , I've tried wiping it off with a microfibre cloth and some water but I'm not able to completely remove it !

I don't want to use some kind of glass cleaner as I'm afraid to cause dammage to the glass or coating !


Can anyone help me to remove this or will I have to take my iMac back to the store 😢 ?


Here are some pics of the stain :

http://imageshack.us/a/img845/4523/img0053qmr.jpg

http://imageshack.us/a/img845/5682/img0052qz.jpg

http://imageshack.us/a/img703/8549/img0051wy.jpg

iMac, OS X Mountain Lion (10.8.3)

Posted on May 9, 2013 3:38 AM

Reply
10 replies

May 9, 2013 3:55 AM in response to MirakAE

Have you uploaded the correct pictures - they don't show the screen? There's one of a window with a curtain, another of an iPhone and the third looks like an iPad wallet. I was expecting to see pictures of the offending iMac screen 😉.


Anyway, annoying as it is, it's probably best handled by Apple under warranty. They may even replace it.

May 9, 2013 4:28 AM in response to MirakAE

Sorry for the pics , I uploaded them again and marked the area (It's kinda difficult to take photos of something reflective) :

http://imageshack.us/a/img545/281/img0051copy.jpg

Ihttp://imageshack.us/a/img248/1038/img0052copy.jpg

http://imageshack.us/a/img855/8320/img0053copyl.jpg


Perhaps it will be best to take him back to the shop and see what they can do for me .

Will a time machine backup be enough to restore to a new iMac (in case I get another one) , this s**ks as I just finished installing all my applications...........

May 9, 2013 6:32 AM in response to MirakAE

A Time Machine backup should* be fine. Just make sure it's up-to-date before you set off to the store with your Mac.


(*I say should because, rarely, there have been a few reports on here where users discovered their TM backup for some unknown reason failed and them dataless! As I say, rare, but it can happen. I guess that's why many recommend making another backup in the form of a bootable clone, using either CarbonCopyCloner or SuperDuper!)

May 10, 2013 7:49 AM in response to Paul_31

Well I took my iMac back to the store today , and as we don't have Apple stores in Belgium (only resellers) he will be gone for about 2 or 3 weeks...... They inspected the stain on my screen and said it was in the glass and can't be removed so it has to go back to apple 😟 , but on the bright side they said that I was probably going to get a new one (I bought him a week ago) .


Just to be sure I took 3 backups , two TM backups (one on my NAS drive and one on an external drive) and one backup with CarbonCopyCloner so I think that my data will be safe that way 🙂 .

Need help removing weird stain on iMac screen ?

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