TS2446: If your Apple ID has been locked
Learn about If your Apple ID has been locked
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All replies
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Helpful answers
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Sep 29, 2013 7:14 PM in response to Fireman701by zas_bha,Mine is also disabled. Have reset my password .
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Oct 13, 2013 6:38 PM in response to Fireman701by joe4bikes,I have had this problem for weeks too. No solution. I will not call. I will get a new linux computer and sell my 3 apples. Even my antique Windows XP is still downloading updates. My iMac is only a few months old and is dying.
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Oct 23, 2013 9:01 AM in response to Fireman701by rnicks,★HelpfulI had this issue as well and it has been resolved fairly quickly once I got to the proper person. I was told it had to do with he fact I disputed a charge that was made from my Iphone with my bank. Over the course of 24 hours I had attempted to fix this myself but once I talked to the Account security dept the young lady fixed this through the ITunes folks in about 2 minutes by verifying some identification on my account. 1-800-275-2273 is the number I called. When told I might need to pay for service I asked for more info and spoke with a rep who told me I did not since it was an issue with the Apple ID not the equipment or its software once I explained the issue to her. She then transferred me to the correct person to fix the issue!
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Oct 23, 2013 4:09 PM in response to rnicksby eoneal22,★HelpfulThis is what I had to do also. It worked for me. Thank you very much!
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Oct 24, 2013 4:16 AM in response to rnicksby MikeQue,Mine was solved the same way, but oyu explained it better. Important tip about getting past the Apple Care guards.
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Nov 25, 2013 3:33 PM in response to rnicksby smaci,We had a fradulent charge issue and after weeks of frustration, this solved it. Many thanks.
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Dec 7, 2013 3:41 PM in response to Fireman701by mamathi,Same here--disputing fraudulent charges disabled my apple-ID. Thank goodness I found this forum right away, or else I would've been totally frustrated! The Apple support rep and I had to wait 52 minutes for apple security to finally enable my ID (wait time is usually only 15 minutes) so don't call them on a Saturday! ;) THANKS ^^
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Dec 16, 2013 6:08 AM in response to rnicksby Hasan-Tariq,Does this means that I have to call my bank?
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Dec 28, 2013 7:13 AM in response to rnicksby nickohiost,Thanks rnicks, this is exactly what I needed to do. I also had two disputed charges so I subsequently changed my password (and added two step verification) and when I went to use appletv the next day, it said my account was disabled. I called 1-800-275-2273, chose "more info" because I wasn't going to pay for the one time apple support, and they quickly transferred me to iTunes support. Once you've been sent to iTunes support, be sure to be by your computer or have a device handy because they'll send you to appleid.apple.com and you'll sign in to obtain a temporary PIN to give the operator. After you give them that PIN the operator will enable the account. Total call time for me was 13 minutes on a Saturday morning. And my appletv worked immediately after the call.
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Dec 28, 2013 1:44 PM in response to nickohiostby jarnoldus,I had my credit card company disputed some itunes charges a few weeks ago. I found that my apple id got disabled after that. From a hindsight I think it is reasonable for Apple to disable my ID to protect against further fraudulent activities. I agree that it's been a frustrating experience to try to find an answer online by yourself, especially when you want to get something done quickly, such as transferring some apps to a new ipad. Anyway, today I reached out to Apple and got it resolved within 15 minutes. Here is what I did and hope it would help those in similar situation.
1. From a browser (I used my xp pc), go to https://getsupport.apple.com
2. Click See all products and services
3. Click the huge Itunes icon
4. Click Itunes Store
5. Click Account Management
6. Click Apple ID acocunt Security (on the left hand side)
7. Type the message your apple id has been disabled
8. Click Continue
9. Select United States (there is also Canada and Others)
10. When you see How would you like to get help? Choose a support option for your topic.
Click Talk to Apple Support Now
11. Enter pone number and apple id and click Continue
12 When you see the following messages on screen, click it
Talk to Apple Support Now
Provide your phone number and Apple Support will call you now.
Wait time: 2 minutes or less
After I clicked I got a call immediately from Apple Support from 18002752273 - I am not sure if you are supposed to call this number directly though.
I answered 3 security questions and the operator submitted a ticket to the Itunes Support or Itunes Security department. After a few minutes she came back to tell me that it was fixed. All the frustration is gone.
Happy Holidays.
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Dec 28, 2013 3:22 PM in response to jarnoldusby Dafarb,Thankyou very much, same problem, your solution worked great, took less than 15 minutes.
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Jan 3, 2014 10:50 AM in response to jarnoldusby JJD TN,This solved the problem for me too. Thanks for helping with this very frustrating issue!!
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Jan 13, 2014 12:22 PM in response to jarnoldusby ThruxtonChick,This solution worked great ... thanks for the heads up!
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Jan 30, 2014 5:20 PM in response to jarnoldusby karotladee,Thank you so much for typing this step-by-step. Apple personnel were great to me & re-abled my Apple ID. I had paid for an in-app purchase via PayPal from my phone on 12/24/13 & never recv'd the game item. Game Support later emailed that there would be a delay due to the Holiday & they needed acopy of my Apple receipt. Nothing was resolved by the 2nd week of Jan so I opened a PayPal dispute. The last week of Jan I received the in-game item & an apologetic email from game support. Today I got an email from PayPal that they had processed a refund & closed the dispute. I saw the account was disabled when I tried to update my apps so you saved me a lot of time I would have wasted trying to reverse the refund to inable my ID.
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Feb 8, 2014 12:48 PM in response to Fireman701by Orpheus_,You can call the toll free Apple support line and they will reset it for you.
Itunes Support
United States
1-800-275-2273