TS2446: If your Apple ID has been locked
Learn about If your Apple ID has been locked
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All replies
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Helpful answers
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Feb 9, 2015 9:32 AM in response to PW6by Woodnic,Same deal here, getting a headache, Android is becoming attractive to me.
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Feb 25, 2015 3:45 AM in response to Fireman701by Khasanov,It worked in my case. "Your Apple ID has been disabled" message appeared on my screen last week. I tried - as most of you - changing my Apple ID password, logging out and logging in - but nothing worked. Then I requested for a call, and I received a call in a minute from the Apple Support team here in Germany. They were very supportive and helped me enable my ID again. The problem was due to my last purchase on AppStore - something went wrong with my payment and transaction did not succeed. There was an outstanding balance on my Apple account. Therefore it was disabled. Together with the call-center guy we sorted it out and my Apple ID was enabled immediately. It is working fine now.
Although most of comments claim that Apple has failed in this issue and Apple does not care about it, I personally do not think so. A multi-billion company that produces one of the best smartphones in the world can not be "failing to fix such a bug for years or not caring". I experienced it myself and am sure they DO care.
I guess you need to ask Apple Support to check your account and your activities which went wrong on AppStore / iTunes: simply go through the security verification process and they will inspect your account in details. I am sure they will find the case: it might not always be a technical bug, there might be a number of other reasons. In my case it was a failed purchase.
I hope everybody who is having this issue gets it fixed soon!
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Mar 10, 2015 5:57 AM in response to Fireman701by ad221282,I Used to have the same issue, I reset my password with iforgot and still can't update, so I erase those apps and install them again, it works.
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Mar 25, 2015 2:36 PM in response to DianePTby JakeHB,Same problem. Apple techs are grade D if you ask me.
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Apr 3, 2015 7:30 AM in response to timothydes1by Senseisan,I appreciate your post, it did put me on the right track, but it was still a long road. When I finally reached the iTunes account team, it took 30 seconds to answer questions and re-enable. HOWEVER, it took 1.5 hours to get passed the regular support folks. A few holds, resets on my computer and iPhone, re-syncs with the computer iTunes software, reboots of PC and iPhone, I finally convinced them to pass it to the iTunes account team. Each of the tech support reps were very cordial AND it was not an Indian call center so I made some new friends along the way while waiting for various operations to complete, but it was kind of like the doctor trying to talk to you during a prostate exam or the dentist engaging you in conversation as he approaches with the Novocain needle; I appreciate the effort, but it doesn't help much. :-)
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Aug 5, 2015 2:37 PM in response to Fireman701by tshanleyart,i believe it has to do with password strength. Change your password and it should be ok
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Aug 8, 2015 7:42 AM in response to Fireman701by KidzPlay,i thinnk i found a way to solve it, it worked for me.
go sign out of your apple id, and sign back in. make sure if you usually use a @me email use it. I used me and it signed into aol, which doesn't exist. So just try this
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Aug 30, 2015 9:24 AM in response to King_Penguinby Joneshia Angelle',I did that as well. I even opted to create a new Apple ID. But because my apps were installed under the disabled Apple ID, I still have to enter the password to that account. I've changed the password to the disabled account 4 times with no results. I emailed Apple's support team and haven't received a response yet.
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Aug 30, 2015 1:14 PM in response to Joneshia Angelle'by King_Penguin,All apps (and any other content downloaded from the iTunes stores) will remain tied to the account that downloaded them. If it's been more than 48 hours since you contacted iTunes Support (and you've checked the spam folder as well as the inbox on your email account) then try contacting them again.
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Sep 6, 2015 10:34 AM in response to King_Penguinby michellern98,Thank you so much. I logged out of iTunes on my phone under settings and put the new password in and it worked. THANKS YOUUUUUU
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Sep 19, 2015 9:48 AM in response to mfluryby taber1017,This is the issue I am having. I can log on to Itunes through my laptop, but not my phone. I have reset the password 6 times and nothing is working.
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Sep 19, 2015 11:46 AM in response to taber1017by King_Penguin,What happens when you try to log in - and you are trying to log in from a logged-out state, you aren't already logged in and, for example, just typing in your password to download something or view your account ?
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Oct 15, 2015 7:28 AM in response to Fireman701by Jy-c,Same here. I emailed tech support stating I couldn't make purchases. One of them replied me saying they fixed things on their end so it should work now. I tried again and it didn't work so I emailed them again. a supervisor responded to my email saying my account has been disabled by Apple without stating any reasons, they just gave me a link to the terms and conditions of iTunes ... I emailed them again asking why my account is disabled and I'm still waiting for a reply...... This is frustrating ......
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Oct 15, 2015 7:36 PM in response to rnicksby eternial,Thank God I found this post!!! I've been having this problem for a week and called Apple Support for a couple of times spending hours and hours on it, calling back and forth! It's all about calling the right person! Instead of being transferred to Apple ID advisors, you need to go to iTunes Billing & Account, they can reenable your account in a couple of minutes!
Thanks again!