TS3918: OS X Lion: iTunes opens to "created by a newer version" alert

Learn about OS X Lion: iTunes opens to "created by a newer version" alert
JanefromMountainState
Level 1 (0 points)

Q: I am experiencing this problem on Windows 7 64 bit.  Any suggestions would be appreciated.

I am experiencing aniTunes reinstall problem on Windows 7 64 bit.    I have uninstalled the iTunes product and reinstalled 11.02 for windows 7 64 bit but can't get iTunes going again.  The first error message I get is: "The file "iTunes Libirary.itl" cannot be read because it was created by a newer version of iTunes".  The next error message I get is:  "There is a problem sending the command to the program."  Any suggestions on what to do next would be appreciated. ( I would have posted this in Windows area had I been given a choice.)

iTunes, Windows 7, 64 bit

Posted on May 9, 2013 9:33 AM

Close
JanefromMountainState

Q: I am experiencing this problem on Windows 7 64 bit.  Any suggestions would be appreciated.

  • All replies
  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 May 9, 2013 3:25 PM in response to JanefromMountainState
    Level 10 (88,323 points)
    Apple TV
    May 9, 2013 3:25 PM in response to JanefromMountainState

    I believe that message can sometimes be a sign of a corrupt library file, unless of course you've tried to downgrade to an older build of iTunes. Restore it as described in this post.

     

    tt2

  • by JanefromMountainState,Helpful

    JanefromMountainState JanefromMountainState May 11, 2013 3:10 PM in response to turingtest2
    Level 1 (0 points)
    May 11, 2013 3:10 PM in response to turingtest2

    I tried the suggestion about the corrupt library file and copying a previous itunes library into the itunes directory and renaming it to be the primary library.  This did not fix my problem.  I am worried that when I uninstalled iTunes as the software suggested I do that I may have deleted too much.  Thanks for the try!

  • by JanefromMountainState,

    JanefromMountainState JanefromMountainState May 11, 2013 3:53 PM in response to JanefromMountainState
    Level 1 (0 points)
    May 11, 2013 3:53 PM in response to JanefromMountainState

    After trying out the library file swapout, I initiated the apple software update application.  Even though I had tried to install the version I had installed prior to the uninstall, the result was that I needed to update iTunes and Quicktime.  So I did that, rebooted, and low and behold, iTunes started without error.   I performed a media backup so it was only the iTunes and quicktime applications I was worried about.  Perhaps the corrupt library repair was the real problem solver but I couldn't tell.  Thanks for the help!!

  • by turingtest2,

    turingtest2 turingtest2 May 11, 2013 5:45 PM in response to JanefromMountainState
    Level 10 (88,323 points)
    Apple TV
    May 11, 2013 5:45 PM in response to JanefromMountainState

    You're welcome.

     

    tt2