I am experiencing this problem on Windows 7 64 bit. Any suggestions would be appreciated.

Question

I am experiencing this problem on Windows 7 64 bit. Any suggestions would be appreciated.

I am experiencing aniTunes reinstall problem on Windows 7 64 bit. I have uninstalled the iTunes product and reinstalled 11.02 for windows 7 64 bit but can't get iTunes going again. The first error message I get is: "The file "iTunes Libirary.itl" cannot be read because it was created by a newer version of iTunes". The next error message I get is: "There is a problem sending the command to the program." Any suggestions on what to do next would be appreciated. ( I would have posted this in Windows area had I been given a choice.)

iTunes-OTHER, Windows 7, 64 bit

Posted on May 9, 2013 9:33 AM

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Answer 1

turingtest2

Level 10

272,749 points

May 9, 2013 3:25 PM in response to JanefromMountainState

I believe that message can sometimes be a sign of a corrupt library file, unless of course you've tried to downgrade to an older build of iTunes. Restore it as described in this post.

tt2

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Answer 2

May 11, 2013 3:10 PM in response to turingtest2

I tried the suggestion about the corrupt library file and copying a previous itunes library into the itunes directory and renaming it to be the primary library. This did not fix my problem. I am worried that when I uninstalled iTunes as the software suggested I do that I may have deleted too much. Thanks for the try!

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Answer 3

May 11, 2013 3:53 PM in response to JanefromMountainState

After trying out the library file swapout, I initiated the apple software update application. Even though I had tried to install the version I had installed prior to the uninstall, the result was that I needed to update iTunes and Quicktime. So I did that, rebooted, and low and behold, iTunes started without error. I performed a media backup so it was only the iTunes and quicktime applications I was worried about. Perhaps the corrupt library repair was the real problem solver but I couldn't tell. Thanks for the help!!

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Answer 4

turingtest2

Level 10

272,749 points

May 11, 2013 5:45 PM in response to JanefromMountainState

You're welcome. 🙂

tt2

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