TS1393: Ejecting iPod using Windows Explorer on Windows Vista may corrupt iPod

Learn about Ejecting iPod using Windows Explorer on Windows Vista may corrupt iPod
Bongo73

Q: Corrupt iPod classic

My sister has corrupted her ipod classic by using the windows explorer eject route in vista  rather than the eject button in iTunes. the PC no longer recognizes the iPod  as a disc  any ideas guys n gals ?

 

Ive tried a resst to no avail

 

I also tried putting into disc mode again un responsive!

 

can it be recovered ?

 

thanks

iPod classic

Posted on May 9, 2013 12:18 PM

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Q: Corrupt iPod classic

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  • by turingtest2,

    turingtest2 turingtest2 Feb 1, 2016 12:57 AM in response to mrstarlord
    Level 10 (85,368 points)
    iPod
    Feb 1, 2016 12:57 AM in response to mrstarlord

    Yes, if you cannot get past the device open screen that sounds like a failed drive.

     

    tt2

  • by mrstarlord,

    mrstarlord mrstarlord Feb 1, 2016 8:02 AM in response to turingtest2
    Level 1 (0 points)
    Feb 1, 2016 8:02 AM in response to turingtest2

    Bummer. Thank you for responding.

  • by turingtest2,

    turingtest2 turingtest2 Feb 1, 2016 8:57 AM in response to mrstarlord
    Level 10 (85,368 points)
    iPod
    Feb 1, 2016 8:57 AM in response to mrstarlord

    You're welcome. Sorry it wasn't better news.

     

    tt2

  • by Lulu4947,

    Lulu4947 Lulu4947 Mar 2, 2016 3:13 PM in response to Bongo73
    Level 1 (0 points)
    Mar 2, 2016 3:13 PM in response to Bongo73

    This was really good info and I got as far as this:  "SMART DATA (Can't Open Device) ERROR - Diag Halt".  Can my iPod Classic be repaired from this point?

  • by turingtest2,

    turingtest2 turingtest2 Mar 2, 2016 3:22 PM in response to Lulu4947
    Level 10 (85,368 points)
    iPod
    Mar 2, 2016 3:22 PM in response to Lulu4947

    I suspect the drive has failed. There is an outside chance that there is a misplaced connector in the device. You could try this: http://joshhighland.com/2006/03/29/fix-your-ipod-by-spanking-it/ or you could look into options for replacing the drive.

     

    tt2

  • by timst200,

    timst200 timst200 Mar 26, 2016 1:48 AM in response to turingtest2
    Level 1 (8 points)
    Mar 26, 2016 1:48 AM in response to turingtest2

    mine is showing

    retracts 0

    reallocs 0

    pending sectors 0

    poweron hours 91

    start stops 12911

    temp current 28

    temp min 0

    max 66c

     

    ipod will not sync with iTunes any ideas thanks

  • by turingtest2,

    turingtest2 turingtest2 Mar 26, 2016 5:08 AM in response to timst200
    Level 10 (85,368 points)
    iPod
    Mar 26, 2016 5:08 AM in response to timst200

    Max temp. isn't supposed to get above 50 but otherwise the stats look OK.

    Have you tried different cables?

    Does the device appear in iTunes?

    Are there any error message?

    What anti virus do you have, and have you tried temporarily disabling it?

     

    tt2

  • by timst200,

    timst200 timst200 Mar 26, 2016 11:53 AM in response to turingtest2
    Level 1 (8 points)
    Mar 26, 2016 11:53 AM in response to turingtest2

    tried different cable

    it shows on the screen

    avg free and never been a issue before

     

    ran diagnostic this is the result

     

    Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)


    LENOVO 20351


    iTunes 12.3.3.17


    QuickTime not available


    FairPlay 2.10.5


    Apple Application Support 4.3


    iPod Updater Library 12.0


    CD Driver 2.2.3.0


    CD Driver DLL 2.1.3.1


    Apple Mobile Device 9.3.0.15


    Apple Mobile Device Driver 1.67.0.0


    Bonjour 3.1.0.1 (333.10)


    Gracenote SDK 3.06.1.3084


    Gracenote MusicID 3.06.1.3084


    Gracenote Submit 3.06.1.3084


    Gracenote DSP 3.06.1.3084



    iTunes Serial Number 000000D4F5D521BC



    Current user is an administrator.


    The current local date and time is 2016-03-26 18:52:37.


    iTunes is not running in safe mode.


    WebKit accelerated compositing is enabled.


    HDCP is supported.


    Core Media is supported.



      


    **** External Plug-ins Information ****



    No external plug-ins installed.



    **** Device Connectivity Tests ****



    iPodService 12.3.3.17 (x64) is currently running.


    iTunesHelper 12.3.3.17 is currently running.


    Apple Mobile Device Service service 3.3.0.0 is currently running.



    No Universal Serial Bus Controller found.



    No FireWire (IEEE 1394) Host Controller found.



    Connected Device Information:



    TIMST200'S (F:\), iPod classic running firmware version 2.0.4


    Serial Number: 8K2234Y19ZU


    Bus Speed: 61440



    Most Recent Devices Not Currently Connected:



    iPhone 5s (CDMA) running firmware version 9.1


    Serial Number: DNPMPAASFFG8



    **** Device Sync Tests ****



    No iPod, iPhone or iPad found.

  • by turingtest2,

    turingtest2 turingtest2 Mar 26, 2016 4:15 PM in response to timst200
    Level 10 (85,368 points)
    iPod
    Mar 26, 2016 4:15 PM in response to timst200

    Try temporarily disabling AVG for a set period, reboot and try again, just to eliminate that as possible cause. Otherwise take a look at Troubleshooting issues with iTunes for Windows updates. You can try reinstalling the current version. If that doesn't help try the for older video cards release.

     

    tt2

  • by timst200,

    timst200 timst200 Mar 27, 2016 4:43 AM in response to turingtest2
    Level 1 (8 points)
    Mar 27, 2016 4:43 AM in response to turingtest2

    well I have found the fault I think its not being found by the computer looking like a driver issue but I just can suss how to fix it tried the driver fix and loked at the you tube video on how to fix it but nothing is working if you have any ideas i'd be glad to try them thanks

  • by turingtest2,

    turingtest2 turingtest2 Mar 27, 2016 5:53 AM in response to timst200
    Level 10 (85,368 points)
    iPod
    Mar 27, 2016 5:53 AM in response to timst200

    Is the iPod seen by iTunes when you have it in disk mode?

    If so can you sync it then?

    Have you tried a full tear down and rebuild as outlined in the second box of the troubleshooting tip?

     

    tt2

  • by DefinitelyJas_,

    DefinitelyJas_ DefinitelyJas_ May 11, 2016 10:48 PM in response to turingtest2
    Level 1 (4 points)
    May 11, 2016 10:48 PM in response to turingtest2

    ((((What does it mean or what   can you do to fix it if you run the diagnostics mode with the steps listed above and it says [Can't open device] ERROR! DIAG HALT ??))))  -- Nevermind seen previous entries

  • by jgogg1,

    jgogg1 jgogg1 Jun 7, 2016 2:44 AM in response to turingtest2
    Level 1 (4 points)
    Jun 7, 2016 2:44 AM in response to turingtest2

    I connect my device, itunes freezes till i unplug my ipod.

    I open my computer, there is usb driver (h) instead of ipod.

    I open it, infinite loading till i unplug ipod.

    Right click the file, crashes screen till i unplug ipod.

    Checked computer management,

    In Device Manager ipod shows as apple mobile device usb driver.

    Disc management does not load till i unplug my ipod.


    Retracts: 11

    Reallocs: 1016

    Pending Sectors: 16

    PowerOn Hours: 548

    Start/Stops: 5598

    Temp: Current 31c

    Temp: Min 8c

    Temp: Max 42c

     

  • by turingtest2,

    turingtest2 turingtest2 Jun 7, 2016 3:09 AM in response to jgogg1
    Level 10 (85,368 points)
    iPod
    Jun 7, 2016 3:09 AM in response to jgogg1

    Try reformatting the device. If you put it in disk mode and connect it while your computer is turned off you should be able to start your computer and perform the format. If you're unsuccessful then try to get a Mac owning friend to try restoring it for you, then see it you can restore it again. If you can clear all of the pending sectors you may get more use out of it.

     

    tt2

  • by _JASE_,

    _JASE_ _JASE_ Jun 14, 2016 6:15 PM in response to turingtest2
    Level 1 (4 points)
    Jun 14, 2016 6:15 PM in response to turingtest2

    Thank you for all the information posted. I've followed everything...did the DFU restore etc but now my iPod just wont go past disk mode. I've tried resetting it, plugging it back into the pc, tried to reformat the drive, but I just can't get it out of disk mode now. When I plug it back into my pc and open iTunes nothing happens, it is in disk mode and says 'do not disconnect' - I left it like that for about 6 hours last night and it didn't progress... Is there any way to get it out of disk mode?

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