The Obviator
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Q: Incoming iCloud mail appearing on my Mac but not on my iPhone

I am able to send and receive email from/to my @icloud.com/@me.com accounts from within Mac OS Mail (Mountain Lion) but nothing is coming through to my iCloud Inbox in Mail on my iPhone. I have tried deleting iCloud from the iPhone and reinstating it already, but that has not worked.

 

On the iPhone, I have gone in to Settings > Mail, Contacts, Calendars > (Accounts) iCloud > Account (my Apple ID) iCloud Account Information > Advanced - Under 'Allow Sending From' my two iCloud mail accounts (@icloud.com and @me.com) are displayed, but the @me.com account is dimmed, but the on/off switch is On and not selectable, with the @icloud.com account selectable.

iPhone 4S, iOS 6.1.3

Posted on May 9, 2013 11:33 AM

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The Obviator

Q: Incoming iCloud mail appearing on my Mac but not on my iPhone

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  • by randers4,

    randers4 randers4 May 9, 2013 11:49 AM in response to The Obviator
    Level 9 (62,891 points)
    May 9, 2013 11:49 AM in response to The Obviator

    If you're having trouble sending and receiving iCloud mail on your Mac, try the troubleshooting steps in this article: http://support.apple.com/kb/TS4002.

     

    The Obviator wrote:

     

    On the iPhone, I have gone in to Settings > Mail, Contacts, Calendars > (Accounts) iCloud > Account (my Apple ID) iCloud Account Information > Advanced - Under 'Allow Sending From' my two iCloud mail accounts (@icloud.com and @me.com) are displayed, but the @me.com account is dimmed, but the on/off switch is On and not selectable, with the @icloud.com account selectable.

     

    That's normal.  The @me.com is dimmed because you have selected this account as your default address to send from (so you can't disallow sending from it).  If you tap Email just above this setting, you wil notice that your @me.com address is checked as your default account to send from.

  • by The Obviator,

    The Obviator The Obviator May 9, 2013 10:59 PM in response to randers4
    Level 1 (0 points)
    May 9, 2013 10:59 PM in response to randers4

    Sorry, I don't really understand your answer - I am not having problems with sending or receiving mail in Mac OS Mail, only on iOS Mail.

  • by randers4,

    randers4 randers4 May 10, 2013 8:54 AM in response to The Obviator
    Level 9 (62,891 points)
    May 10, 2013 8:54 AM in response to The Obviator

    The linked article includes troubleshooting steps for sending and receiving iCloud mail on iOS devices too.