Vector77
Level 1 (0 points)

Q: The printer is not connected

When I try to print the print queue says   Printing - Unable to find printer. How do I get the printer to be recognized. Everything is connected properly and the printer has been added correctly in system preferences.

iMac, OS X Mountain Lion (10.8.3)

Posted on May 9, 2013 12:54 PM

by PAHU,Solvedanswer
PAHU PAHU
Level 6 (16,610 points)
A:

If you cannot ping the MF then it makes sense that the Canon UFRII Print Utility cannot obtain any information.

 

So I still need to see what is set in System Information (located in Applications > Utilities). Can you get me this information please.

 

Can you also tell me the IP address, subnet mask and gateway (router) address set in the MF and the Mac.

Posted on May 12, 2013 1:35 AM

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Vector77

Q: The printer is not connected

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  • by PAHU,

    PAHU PAHU May 13, 2013 10:46 PM in response to comehereconfused
    Level 6 (16,610 points)
    May 13, 2013 10:46 PM in response to comehereconfused

    comehereconfused wrote:

     

    So my Apple Extreme router can assign an IP address to the printer, but nothing else on the network can reach that IP address.

    Then it would be good to check what address the Extreme thinks it has given. Via the Airport Utility, if you click on the Extreme, a pop-up appears showing what wireless clients are connect and what IP addresses they are using. I wonder if a similar menu is shown for wired clients? If yes, then it is one way to confirm what address the MF has been assigned, which at this stage appears to be different to the one you are seeing via its own menu.

  • by comehereconfused,

    comehereconfused comehereconfused May 13, 2013 11:33 PM in response to PAHU
    Level 1 (4 points)
    May 13, 2013 11:33 PM in response to PAHU

    The AP utility doesn't show wired clients. However, I can see IP address of wireless clients that surround the 10.0.1.7 that the MF claims to have.

  • by PAHU,

    PAHU PAHU May 13, 2013 11:51 PM in response to comehereconfused
    Level 6 (16,610 points)
    May 13, 2013 11:51 PM in response to comehereconfused

    That's a shame about the Ethernet clients not showing.

     

    What model MF do you have? I want to check the service manual for possible causes and other options.

  • by comehereconfused,

    comehereconfused comehereconfused May 13, 2013 11:57 PM in response to PAHU
    Level 1 (4 points)
    May 13, 2013 11:57 PM in response to PAHU

    I did a google search for a full factory reset and found a description of a lower lever reset - Menu -> # (go into Service Mode) -> arrow to #6 Clear Data

     

    I cleared every option. Power cycled the printer. Entered my subnet and gateway address. The printer still pulled the 10.0.1.7 from the router. I was able to bring up the internal browser on the printer immediately, and it installed with no problems.

     

    I can print wirelessly from my MBP and Windows laptops, and the MacPro.

     

    I appreciate the time you spent trying to figure this out! What a pain in the @$$ this has been.

  • by comehereconfused,

    comehereconfused comehereconfused May 13, 2013 11:58 PM in response to PAHU
    Level 1 (4 points)
    May 13, 2013 11:58 PM in response to PAHU

    The model is MF4370dn. There's nothing worthwhile in the way of manuals for this printer used in a Mac environment.

  • by PAHU,

    PAHU PAHU May 14, 2013 12:06 AM in response to comehereconfused
    Level 6 (16,610 points)
    May 14, 2013 12:06 AM in response to comehereconfused

    Good to read that you got it working. BTW - When you have the printer set to DHCP you dont have to manually enter the subnet mask and gateway address, These will be provided by the router (Extreme).

     

    And I was referring to the service manauls which I have access to. I was going to look at doing something similar via service mode. But you found that info anyway - god bless the Internet - so that saves me the trouble. Well done.

  • by seb.doan,

    seb.doan seb.doan May 31, 2016 5:03 AM in response to comehereconfused
    Level 1 (4 points)
    May 31, 2016 5:03 AM in response to comehereconfused

    Though this thread is now a few years old, I'd like to share that going into the Printer's menu and resetting all settings also fixed the problem for me. I had the exact same issue as this user in that everything was setup correctly but network printing simply didn't work. I have a Canon MF4580dn and it's now working great as a network connected printer thanks to this thread!!!

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