4 Replies Latest reply: May 9, 2013 10:32 PM by BDAqua
coolocdamia Level 1 Level 1 (0 points)

Hello, I am using a  macbook pro w/ retina display OS X 10.8.2. I got it in December and recently (maybe a few weeks to a month ago) it starts to freeze whenever im using chrome, same with safari. I have open 2, 3 tabs at most, made sure i quit everything else I don't need but it still freezes. No beach ball, the mouse wont move and "Command+Q" doesn't do anything. I just shut it down and turn it back on just for it to do the exact same thing an hour or two later. Why is this happening and what can I do to stop this?

MacBook Pro with Retina display, OS X Mountain Lion (10.8.3)
  • BDAqua Level 10 Level 10 (119,040 points)

    Open console in Applications>Utilities, check the system log for the date/time of the last problem  & the Startup right after that for clues.


    See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...





    Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?


    How much RAM & free Disk space do you have also, click on the Memory & Disk Usage Tabs.


    Open Console in Utilities & see if there are any clues or repeating messages when this happens.


    In the Memory tab of Activity Monitor, are there a lot of Pageouts?

  • coolocdamia Level 1 Level 1 (0 points)

    On activity monitor how do I know if there are any indication?  Also, what's a pageout? Forgive me, I am not that well acquainted with this stuff.This is a screenshot from console at the time of the freeze. Screen Shot 2013-05-09 at 9.59.18 PM.png

  • coolocdamia Level 1 Level 1 (0 points)

    There was also this, I dont know iwhat it means, but it was open in console saying there was a crash.


    Process:         Google Chrome Helper [4771]

    Path:            /Applications/Google Chrome.app/Contents/Versions/26.0.1410.65/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper

    Identifier:      com.google.Chrome.helper

    Version:         26.0.1410.65 (1410.65)

    Code Type:       X86 (Native)

    Parent Process:  Google Chrome [2099]

    User ID:         501



    Date/Time:       2013-04-23 23:16:45.546 -0400

    OS Version:      Mac OS X 10.8.2 (12C3012)

    Report Version:  10



    Interval Since Last Report:          399335 sec

    Crashes Since Last Report:           1

    Per-App Interval Since Last Report:  27407 sec

    Per-App Crashes Since Last Report:   1

    Anonymous UUID:                      CF621CD3-E30E-ED90-A273-68FDDFDD3437



    Crashed Thread:  0  CrGpuMain  Dispatch queue: com.apple.main-thread



    Exception Type:  EXC_CRASH (SIGABRT)

    Exception Codes: 0x0000000000000000, 0x0000000000000000



    Application Specific Information:

    abort() called



    Application Specific Signatures:

    Graphics kernel error: 0xe00002be

  • BDAqua Level 10 Level 10 (119,040 points)

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...


    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive


    Reboot, test again.


    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.


    Check the System Preferences>Other Row, for 3rd party Pref Panes.


    Also look in these if they exist, some are invisible...