3 Replies Latest reply: May 10, 2013 3:34 PM by sberman
tanya136 Level 1 Level 1

I am tryung to facetime my mum who has an iphone 4 and she can't recieve our call even though it is saying is is sending to her. After i hit end she gets a message to say she has amissed call from me. Why cant she recieve my facetime call or make them?


iPhone 4
Reply by sberman on May 10, 2013 3:34 PM Helpful

Your post says you have an iPhone 4.  Therefore, you cannot use cellular data for FaceTime, period.  This is from the iPhone User Manual:

 

 

FaceTime

With iPhone 4 or later, you can make a video call to someone with a Mac or other iOS device that supports FaceTime. The FaceTime camera lets you talk face-to-face; switch to the iSight camera on the back to share what you see around you.

 

Note: On iPhone 3GS or iPhone 4, you need a Wi-Fi connection to the Internet. On iPhone 4S or later, you can also make FaceTime calls over a cellular data connection. Cellular data charges may apply. To turn off FaceTime using cellular data, go to Settings > General > Cellular.

 

All replies

  • sberman Level 7 Level 7

    Very likely it's because either she or you are not on WiFi when trying to FaceTime.

  • tanya136 Level 1 Level 1

    Why do i need wi fi can i not use cellular data?

  • sberman Level 7 Level 7

    Your post says you have an iPhone 4.  Therefore, you cannot use cellular data for FaceTime, period.  This is from the iPhone User Manual:

     

     

    FaceTime

    With iPhone 4 or later, you can make a video call to someone with a Mac or other iOS device that supports FaceTime. The FaceTime camera lets you talk face-to-face; switch to the iSight camera on the back to share what you see around you.

     

    Note: On iPhone 3GS or iPhone 4, you need a Wi-Fi connection to the Internet. On iPhone 4S or later, you can also make FaceTime calls over a cellular data connection. Cellular data charges may apply. To turn off FaceTime using cellular data, go to Settings > General > Cellular.