2 Replies Latest reply: May 12, 2013 4:35 PM by m2rogers
m2rogers Level 1 (0 points)

Bought Mail+ from the store. It won't connect even though I have given it correct the Comcast email adddress, password and incoming domain at least 6 times. It tries to connect for 4-5 minutes and then times out and makes me reenter everything. Two requests for help from their customer service have not been answered in last 48 hours and I'm about to dump the app and move on but I paid for it so hate to give up. Any suggestions?

iPhone 5, iOS 6.1.4
  • Ocean20 Level 6 (13,570 points)

    I would delete the mail account from the phone, restart the phone (Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for phone to restart (no data will be lost).)  After the phone restarts just enter the mail account again and see if it works

  • m2rogers Level 1 (0 points)

    Thanks -- I tried this twice but it did not work. Either I am sending them the wrong info (copied it directly from the email account specifics) or something is wrong with my App store settings. I'll refer it to Apple because I have two other issues with Safari that I cannot resve either.