HT3526: Adding additional media format support to QuickTimeLearn about Adding additional media format support to QuickTime
Currently Being ModeratedMay 10, 2013 9:40 AM (in response to von Doenhoff)
The printing software doesn't use Java (in any way). It does require QuickTime but version 10.2 is installed on your machine.
Maybe it wants an older version?
QuickTime Player 7 installs in the Utilities folder and you can use both versions on your machine.