Previous 1 2 Next 27 Replies Latest reply: May 12, 2013 7:23 AM by LowLuster
hernibs63 Level 1 Level 1 (0 points)

Over the last two months I have tried three HP printers and today a new Brother printer, all WiFi, and cannot use them with my MAC computer unless it is connected via a USB cable.  Problems occurred because I felt the software needed upgraded on the printer, but when I bought two new ones in the last month, I was shocked to discover, neither worked without a USB cable between the MAC and the printer.

 

Surpirsingly, Brother support could not help.  HP support was dreadful.  Many seem to have similar problems but I am unsure how to get around them.  APPLE suggest ignoring vendor software and using the Software Update on the MAC.  However, unless the cable connection remains, then the printer is not visible in the scanners and printers window.  Disconnect the USB (which is meant to be a temporary connection in a wireless setup) and the connection disappears altogether.

 

The Brother printer, MFC-J591ODW, is meant to be air-print enabled.  However, even the iPads cannot detect it.

 

I am at my wits end.  Should I take back another printer to the support.  Please can someone help.


iMac, OS X Mountain Lion (10.8.3)
  • Sjazbec Level 4 Level 4 (1,670 points)

    as long as drivers for OSX exists and the Mac and the Printer are on the same wireless network, so they can "see" each other, there should be no problem. Airplay-compatible is only important regarding iOS, while OSX is far more tolerant when it comes to printers.

     

    You might want to ask the vendor of your printer(s). Apple does only maintain printer drivers to make sure they are compatible with the current OSX release. Of course you can also use the vendors driver, but make double sure they are compatible with OSX , so that you don't end up having printer software for 10.5/10.6/7 installed on a Mac running 10.8 , because there could arise problems as Apple has switched the kernel extensions to be completely 64bit while formerly these were 32/64 fat binaries.

  • Paul_31 Level 6 Level 6 (13,105 points)

    You may have tried all this, but this what works for me with my Brother DCP-585CW on my router connected network.

     

    I only have the Brother software from Apple's support site installed:

    http://support.apple.com/kb/index?page=answerlink&url=http%3A%2F%2Fsupport.apple .com%2Fkb%2FDL894&answerid=16777219&src=support_site.downloads.search

     

    Make sure that MAC Address Filtering is not enabled on the router as this will prevent connections, and that you have your wifi password.

     

    On the printer's control panel press the Menu button and then navigate your way to the 'Network' option and select WLAN. Choose the Setup Wizard and the printer should find your network. Select it and the encryption method the router uses for wifi and then input your wifi password using the up & down/left & right arrows on the printer. OK it when you've added the password and hopefully after a few moments it will connect to the network.

     

    Alternatively, there is another easier way of connecting if the printer and the router both allow WPS Pairing. You'll need to login to the router's wifi settings which should have blank box for inputting an 8-digit code. On the printer go through procedure described above up to and including WLAN. At the next screen, if WPS is an option select it and the printer should present an 8-digit code. Input that into the WPS Pairing box on the router's wifi configuration page, save it and hopefully you're done.

     

    Then go to the Print & Scan preference to add the printer.

  • hernibs63 Level 1 Level 1 (0 points)

    Thank you Paul.  I had tried that several times (to ensure I had done it correctly the first time!).  To be honest, it bothers me that I am purchasing a Wireless Printer and wish to use it wirelessly.  The truth is that the MAC computer does not see the printer until a USB connection exists.  In turn, the software update finds no software for a Brother printer which does not exist....until there is an actual USB connection.  Do you see my dilemma now?

     

    I am completely stumped.  Once the software update completes, I restart the computer, and go to system preferences to ensure the printer is there and working.  However, the instructions in the software say to remove the USB cable, and as soon as that happens, the printer vanishes from the the network and becomes 'disconnected' in the system preferences, printer and scanners panel.

     

    Im taking the printer back.  Not sure it's the printer fault.  Im blaming these problems on Mountain Lion.  3 printers in a month......:(

  • LowLuster Level 6 Level 6 (12,050 points)

    The printer has to connect to your wireless internet router first. Just because it says it is wireless does not mean you can print directly from the computer to the printer over the wireless system. Both the printer and the computer have to go through the internet router you have. And it doesn't matter whether the printer and computer are connected to the router by a ethernet cable or by a wireless signal.

     

    I have no knowledge of the air print system.

     

    So the first thing you need to do is connect the printer to your internet router and have it obtain a ip address from the router.

     

    Then your computer, pad and other devices can then connect to the printer.

  • hernibs63 Level 1 Level 1 (0 points)

    Thanks for that.  I did connect the printer to the router first.  I do have an understanding of how networks work and am not incompetent. 

  • Paul_31 Level 6 Level 6 (13,105 points)

    Certainly is strange that all wifi printers are failing. I have had printers that needed to be connected via USB whilst configuring for wifi (Lexmark springs to mind) but they retained the connection once the cable was pulled - as you would hope.

    Everything on your network does connect through a router, I assume? I'm not sure I can add anything else as it sounds like you've tried everything to make it work.

    FWIW, I'm running 10.8.3 and it's all behaving as it should. I see you're also on 10.8.3, when you upgraded from 10.8.2 (I assume you did), did you do it via the Software Update menu? If so, sometimes re-installing the update using the combo, which incorporates all revisions since 10.8.0 can iron out strange issues. Software Update only includes the changes from the previous point release and sometimes things break:

    http://support.apple.com/kb/DL1640

  • LowLuster Level 6 Level 6 (12,050 points)

    Reading some of the articles about air print that system is not for printing directly to a printer. From the apple article "Air print basics" it states that the printer must be connected to the same home/business (I added business as the networking of both are the same) LAN (that is local area network. Your home network).

     

    The air print feature is just a driver LESS (No speicfic or special drivers needed) system. It does not allow you to print directly to the printer. The printer must first be connected to the same network all other devices are connect to. Your home internet router.

     

    http://support.apple.com/kb/ht4356

  • LowLuster Level 6 Level 6 (12,050 points)

    I wasn't suggesting you were or are incompetent. But some people read this air print stuff and think it is for printing directly to a printer without having to connect both the printer and the computer/pad/whatever to a LAN.

     

    Just trying to make that clear.

    hernibs63 wrote:

     

    Thanks for that.  I did connect the printer to the router first.  I do have an understanding of how networks work and am not incompetent. 

  • hernibs63 Level 1 Level 1 (0 points)

    Thanks Paul.  For good measure I used the update for the combo too.  Thanks.

  • hernibs63 Level 1 Level 1 (0 points)

    Ok Low Luster, my apologies for mentioning Air Print.  My concern is there is a physical connection between main computer and printer, which is meant to be wireless.  When said USB cable is removed so is the printer connection.

     

    Also, the USB did not come with the printer.  Many don't these days.  Im using one which I have for a Die-cutter. This just adds salt to the wound..

  • Csound1 Level 8 Level 8 (40,640 points)

    hernibs63 wrote:

     

    Thanks for that.  I did connect the printer to the router first.  I do have an understanding of how networks work and am not incompetent. 

    Good, add the printer via its ip address.

  • hernibs63 Level 1 Level 1 (0 points)

    I have unplugged printer, removed usb cable and restarted router.  Connected printer using tcp/ip settings rather than network wizard and input ip settings, gateway and subnet details manually.  I seem to have an wireless connection of sorts.  However, now I am unable to print any page without authorising the computer to allow it first....

     

    If anyone has any thoughts, that would gratefully received.  Thanks and thank you to those who have replied so far.

  • BobTheFisherman Level 6 Level 6 (11,045 points)

    hernibs63 wrote:

     

    I have unplugged printer, removed usb cable and restarted router.  Connected printer using tcp/ip settings rather than network wizard and input ip settings, gateway and subnet details manually.  I seem to have an wireless connection of sorts.  However, now I am unable to print any page without authorising the computer to allow it first....

     

    If anyone has any thoughts, that would gratefully received.  Thanks and thank you to those who have replied so far.

    Read the printer's manual. Typically you connect the printer to your wifi network from the printer's LCD display. Then you add the printer to your computer using system preferences. There is no need for any USB connections to anything.

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