4 Replies Latest reply: May 11, 2013 9:12 AM by den.thed
Panicpres Level 1 Level 1 (0 points)

Locked up on startup white/grey with Apple logo screen. No spinning wheel. Please help.


Mac mini, iOS 6.1.4
  • den.thed Level 7 Level 7 (25,180 points)

    Follow the troubleshooting steps, at > Mac OS X: Gray screen appears during startup

  • Panicpres Level 1 Level 1 (0 points)

    Tried it all. Says the disk cannot be repaired. I don't have cd/DVD drive should I just reformat through disk utility & then reinstall Lion?  It won't let me install Mountain Lion.

  • LowLuster Level 6 Level 6 (12,050 points)

    How are you going to reinstall lion if the disk is faulty. So you can still boot to the recovery hd partition and from that you tried to reinstall mountain lion and you couldn't? Probably because your drive is failing.

     

    If you have a fairly new mini you might be able to use the internet recovery system. Hold down the command+option+r keys at startup until you see a globe on the screen. From that try repairing the disk. Try to repartition the disk as one partition. Then try reinstalling lion. If any or all of that fails the drive has failed and will need to be replaced.

    Panicpres wrote:

     

    Tried it all. Says the disk cannot be repaired. I don't have cd/DVD drive should I just reformat through disk utility & then reinstall Lion?  It won't let me install Mountain Lion.

  • den.thed Level 7 Level 7 (25,180 points)

    As per the article, you will need to contact your local Apple Store or Apple Authorized Service Provider for service.

     

    Screen Shot 2013-05-11 at 9.07.34 AM.jpg