When I add a contact, either manually or from a text message, and type in the phone number, there is a red circle with a minus within it, next to the phone number. Same with email address. I'm very new at this and I understand there is supposed to be a greeen plus sign next to the number and email instead.
Can anyone help? And with huge thanks in advance.
iPhone 5, iOS 6.1.4
After chatting with Apple support, it turns out this is the way it's supposed to be. The user manual is in error, saying there will be a green plus sign to add more phone numbers or emails.
The way it actually works is that if you fill in both phone numbers (or emails), an additional blank one is automatically created.
Thanks for attempting to help me... this is my first iPhone! I appreciate the community!
After chatting with Apple support, it turns out this is the way it's supposed to be. The user manual is in error, saying there will be a green plus sign to add more phone numbers or emails.
The way it actually works is that if you fill in both phone numbers (or emails), an additional blank one is automatically created.
Thanks for attempting to help me... this is my first iPhone! I appreciate the community!
The minus sign is over to the left of the screen next to the field that you have entered for the contact?
Yes, the minus sign is to the left of the label. Even when I tap Done, and come back into the contact, the minus sign is still there.
I suggest you do this
Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for phone to restart (no data will be lost).
After the phone restarts have a look at the contact again and see if the minus is gone
You might try and restore your phone from a backup. If you do that any data on your phone that was cerated after the backup was done will be lost. Alternatively you might make contact with Apple to see if they can resolve it for you at https://expresslane.apple.com
Once you have entered all the information in the various fields for a contact tap on DONE top right corner of screen and all the minus signs will disappear
Phooey. That didn't work.
I've looked all over the internet trying to see if anyone else has asked this and I can't seem to find anything!
Contact phone number has red circle next to it. Why?
