6 Replies Latest reply: May 12, 2013 8:17 AM by Alley_Cat
YassifromAZ Level 1 (0 points)

New to appleTV and not very tech savvy. Can't figure out where the picture is! Help.


Apple TV
  • YassifromAZ Level 1 (0 points)

    So excited to see all the help I am getting. Thank you so much.

  • vazandrew Level 6 (17,946 points)

    Not all apps are enabled for airplay, this is up to the developer to do

  • Alley_Cat Level 6 (19,185 points)

    YassifromAZ wrote:

     

    So excited to see all the help I am getting. Thank you so much.

    This is a user to user discussion forum, not an Apple support line.

     

    Users reply in their own time to try to help, and will be less likely to do so if you post sarcastic comments.

     

    Your post requires more infromation - 'streamed video' from where?

     

    Seleced and played from one of the options on AppleTV itself?

     

    Using 'Airplay' from an iPhone/iPad or similar and which app? If this is the issue, then check reviews on the app in iTunes Store and check the developer's site - many companies prevent video from being Airplayed for mysterious, possibly licensing related, reasons.

     

    Good luck.

     

    AC

  • YassifromAZ Level 1 (0 points)

    Thanks Alley Cat.

    The video is from Amazon. I checked their site. It appears I should be able to watch it on my AppleTV. Have updated everything. Still no picture.

    But thank you!

  • YassifromAZ Level 1 (0 points)

    Thanks Andrew. I will check with Amazon whether it is their end that is failing me.

  • Alley_Cat Level 6 (19,185 points)

    Hi

     

    If this is an Amazon Prime video I don't think video will Airplay only audio.

     

    I can't get the service in the UK so can't confirm, but it certainly used to be the case.

     

    AC