Previous 1 2 3 Next 33 Replies Latest reply: Feb 12, 2014 6:13 PM by poonkf
andrewbuilder Level 1 Level 1 (50 points)

I have two 3rd party apps that fail to launch.

 

For both the following is true...

- the app menu appears,

- the icon appears in the Dock,

- an active window does not appear,

- the spinning colour wheel of pain appears over any (active?) component of the app,

- right clicking the app in the dock indicates a "Force Quit" option due to softwarte not responding,

- Force quit is required.

 

I have uninstalled these apps initially using "App Trap", which usually grabs an appropriate "plist" file. I then delete from within my ~/Library any applicable and obvious com.xxxxxxx files from the folders Preferences, Containers, and Group Containers. Neither have any files in ~/Library/Application Support...

 

I have attempted to find a solution separately with the 3rd party app authors, however their methods have not worked. These apps are well known, I love using them both, and are usually rock solid, and both operate on OS X and iOS. I use both apps on both OS, however predominantly on iOS...

 

Anyone able to assist please?

 

Thanks in advance...

andrewbuilder


OS X Mountain Lion (10.8.3), 6GB RAM, Time Capsule 500GB
  • Paul_31 Level 6 Level 6 (13,165 points)

    What are the apps?

  • andrewbuilder Level 1 Level 1 (50 points)

    Day One and MindNode Pro

  • andrewbuilder Level 1 Level 1 (50 points)

    oh forgot, and also iA Writer

  • Paul_31 Level 6 Level 6 (13,165 points)

    Are they all from the Mac App Store?

    If they are you may have already tried this, but moving the apps to the Trash should make them available to re-download from your Purchases tab in the App Store. Maybe a fresh install will help.

     

    Sometimes app deletion programs can cause problems by not catching everything that needs to be deleted.

  • andrewbuilder Level 1 Level 1 (50 points)

    Thanks for your suggestion Paul_31, however I have removed all components of two of the three apps, emptied the Trash, restarted my iMac, and reinstalled from the Mac App Store. This has not worked on three separate occasions.

  • Paul_31 Level 6 Level 6 (13,165 points)

    I don't know these applications - do they interact with the internet? If so, do you run any anti-virus software - Norton, Avast, MacKeeper, etc, or Little Snitch or Perian? I've seen occasions on here where they have caused problems with internet connections.

     

    If they don't rely on the internet I'm afraid I'm stuck for other ideas .

  • Paul_31 Level 6 Level 6 (13,165 points)

    Correction: Whoops, on my previous post I didn't mean Perian, I meant 'Peer Guardian'.

  • Linc Davis Level 10 Level 10 (154,845 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • andrewbuilder Level 1 Level 1 (50 points)

    Paul_31 thanks agian for your help - these apps all interact with the internet - iCloud specifically - and mobile documents on my iOS devices... So on your suggestion I found the iCloud data folder located at ~/Library/Mobile Documents/ however attempting to select any of these upsets Finder, so I will follow Linc's suggestion above before I proceed any further with anti-virus software.

  • andrewbuilder Level 1 Level 1 (50 points)

    Linc, I seem to be experiencing problems with Finder now... I have to relaunch and it works for about 1 second, then hangs... refer to the hang reports noted below.

     

    This is what has occured since last restart...

     

    I can send the hang files but I suspect these are too large to post here?!?

     

    12/05/13 1:23:39.175 PM WindowServer[94]: handle_will_sleep_auth_and_shield_windows: no lock state data

    12/05/13 1:23:39.177 PM WindowServer[94]: Created shield window 0x5d for display 0x003f003d

    12/05/13 1:23:39.177 PM WindowServer[94]: handle_will_sleep_auth_and_shield_windows: no lock state data

    12/05/13 1:23:45.014 PM Google Drive[373]: -_continuousScroll is deprecated for NSScrollWheel. Please use -hasPreciseScrollingDeltas.

    12/05/13 1:23:45.014 PM Google Drive[373]: -deviceDeltaX is deprecated for NSScrollWheel. Please use -scrollingDeltaX.

    12/05/13 1:23:45.015 PM Google Drive[373]: -deviceDeltaY is deprecated for NSScrollWheel. Please use -scrollingDeltaY.

    12/05/13 1:24:34.224 PM Image Capture Extension[411]: [2] Failed to register for death of process with pid: 513

    12/05/13 1:24:40.822 PM CVMServer[103]: Check-in to the service com.apple.cvmsCompAgent_x86_64 failed. This is likely because you have either unloaded the job or the MachService has the ResetAtClose attribute specified in the launchd.plist. If present, this attribute should be removed.

    12/05/13 1:24:40.997 PM launchctl[539]: launchctl: Dubious file. Not of type .plist (skipping): /Library/LaunchAgents/KodakAiOBonjourAgent

    12/05/13 1:24:41.613 PM CVMServer[103]: Check-in to the service com.apple.cvmsCompAgent_x86_64 failed. This is likely because you have either unloaded the job or the MachService has the ResetAtClose attribute specified in the launchd.plist. If present, this attribute should be removed.

    12/05/13 1:24:56.810 PM WindowServer[94]: dict count after removing entry for window 0x34 is 0

    12/05/13 1:24:56.812 PM fseventsd[48]: implementation_removed_client: did not find client 0x7ff8c1d03d90 for path = '/'

    12/05/13 1:24:56.838 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[269]) Exited: Terminated: 15

    12/05/13 1:24:58.763 PM Finder[632]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:25:00.198 PM quicklookd[634]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:25:19.549 PM spindump[628]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-132519_Andrews-iMac.hang

    12/05/13 1:25:23.349 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 129

    12/05/13 1:25:23.350 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 133

    12/05/13 1:25:23.350 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 123

    12/05/13 1:25:23.351 PM WindowServer[94]: dict count after removing entry for window 0x67 is 0

    12/05/13 1:25:23.363 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[632]) Exited: Terminated: 15

    12/05/13 1:25:25.599 PM spindump[628]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-132525_Andrews-iMac.hang

    12/05/13 1:25:49.668 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 147

    12/05/13 1:25:49.669 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 165

    12/05/13 1:25:49.669 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 141

    12/05/13 1:25:49.671 PM WindowServer[94]: dict count after removing entry for window 0x8a is 0

    12/05/13 1:25:49.673 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[641]) Exited: Terminated: 15

    12/05/13 1:25:51.128 PM Finder[651]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:25:51.572 PM spindump[647]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-132551_Andrews-iMac.hang

    12/05/13 1:26:10.745 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 182

    12/05/13 1:26:10.747 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 179

    12/05/13 1:26:10.748 PM WindowServer[94]: dict count after removing entry for window 0xa8 is 0

    12/05/13 1:26:10.760 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[651]) Exited: Terminated: 15

    12/05/13 1:26:12.094 PM spindump[656]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-132612_Andrews-iMac.hang

    12/05/13 1:26:12.190 PM Finder[659]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:26:12.806 PM quicklookd[663]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:26:49.170 PM fseventsd[48]: implementation_removed_client: did not find client 0x7ff8c1c18a20 for path = '/'

    12/05/13 1:26:49.175 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 213

    12/05/13 1:26:49.178 PM WindowServer[94]: dict count after removing entry for window 0xc5 is 0

    12/05/13 1:26:49.175 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[659]) Exited: Terminated: 15

    12/05/13 1:26:50.669 PM Finder[673]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:26:52.245 PM spindump[669]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-132652_Andrews-iMac.hang

    12/05/13 1:27:39.197 PM _cvmsroot[691]: audit warning: closefile /var/audit/20130512031217.20130512032739

    12/05/13 1:27:39.202 PM _cvmsroot[692]: audit warning: allsoft

    12/05/13 1:27:39.203 PM _cvmsroot[690]: audit warning: soft /var/audit

    12/05/13 1:27:51.406 PM sandboxd[695]: ([509]) mdworker(509) deny file-read-xattr /Users/acdobson/Library/Cookies/Cookies.binarycookies (pre-plugin fstype:hfs fsflag:480D000 flags:240000005E diag:0 uti:dyn.ah62d4rv4ge80k2py plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 34648960)

    12/05/13 1:27:51.000 PM kernel[0]: Sandbox: sandboxd(695) deny mach-lookup com.apple.coresymbolicationd

    12/05/13 1:27:55.507 PM quicklookd[696]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:28:18.432 PM MacUserInterface[62]: Timed out waiting for beacon: 605 seconds

    12/05/13 1:28:18.432 PM MacUserInterface[62]: Disconnecting: search_timeout

    12/05/13 1:28:18.433 PM MacUserInterface[62]: Received channel message while channel was supposedly closed!

    12/05/13 1:28:21.424 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 229

    12/05/13 1:28:21.426 PM WindowServer[94]: dict count after removing entry for window 0xe2 is 0

    12/05/13 1:28:21.420 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[673]) Exited: Terminated: 15

    12/05/13 1:28:23.179 PM Finder[706]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:28:24.942 PM spindump[702]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-132824_Andrews-iMac.hang

    12/05/13 1:28:53.969 PM WindowServer[94]: Created shield window 0x125 for display 0x04272380

    12/05/13 1:28:53.969 PM WindowServer[94]: device_generate_desktop_screenshot: authw 0x0(0), shield 0x0(0)

    12/05/13 1:28:53.981 PM WindowServer[94]: device_generate_lock_screen_screenshot: authw 0x0(0), shield 0x0(0)

    12/05/13 1:28:55.909 PM WindowServer[94]: handle_will_sleep_auth_and_shield_windows: no lock state data

    12/05/13 1:28:55.911 PM WindowServer[94]: Created shield window 0x126 for display 0x003f003d

    12/05/13 1:28:55.911 PM WindowServer[94]: handle_will_sleep_auth_and_shield_windows: no lock state data

    12/05/13 1:29:00.115 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 291

    12/05/13 1:29:00.115 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[706]) Exited: Terminated: 15

    12/05/13 1:29:00.119 PM WindowServer[94]: dict count after removing entry for window 0x112 is 0

    12/05/13 1:29:01.611 PM Finder[716]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:29:02.011 PM quicklookd[719]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:29:03.297 PM spindump[712]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-132903_Andrews-iMac.hang

    12/05/13 1:29:13.074 PM _cvmsroot[726]: audit warning: soft /var/audit

    12/05/13 1:29:13.074 PM _cvmsroot[727]: audit warning: closefile /var/audit/20130512032739.20130512032913

    12/05/13 1:29:13.076 PM _cvmsroot[728]: audit warning: allsoft

    12/05/13 1:29:54.428 PM com.apple.ShareKitHelper[599]: --warning: [ShareKit-XPC] Received XPC_ERROR_CONNECTION_INVALID

    12/05/13 1:29:54.429 PM com.apple.ShareKitHelper[599]: --warning: [ShareKit-XPC] connectionWithClientInterrupted

    12/05/13 1:29:54.429 PM com.apple.ShareKitHelper[599]: --warning: [ShareKit] Cancel UI for running services with Client PID: 557

    12/05/13 1:30:18.039 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 305

    12/05/13 1:30:18.041 PM WindowServer[94]: dict count after removing entry for window 0x128 is 0

    12/05/13 1:30:18.044 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[716]) Exited: Terminated: 15

    12/05/13 1:30:19.610 PM Finder[739]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:30:20.672 PM quicklookd[742]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:30:22.084 PM spindump[735]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-133022_Andrews-iMac.hang

    12/05/13 1:30:34.565 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 353

    12/05/13 1:30:34.567 PM WindowServer[94]: dict count after removing entry for window 0x14b is 0

    12/05/13 1:30:34.574 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[739]) Exited: Terminated: 15

    12/05/13 1:30:36.083 PM Finder[749]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:30:36.357 PM spindump[746]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-133036_Andrews-iMac.hang

    12/05/13 1:31:38.039 PM WindowServer[94]: CGXDeferSurfaces : Invalid source window 368

    12/05/13 1:31:38.041 PM WindowServer[94]: dict count after removing entry for window 0x167 is 0

    12/05/13 1:31:38.035 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[749]) Exited: Terminated: 15

    12/05/13 1:31:39.492 PM Finder[756]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:31:39.901 PM quicklookd[759]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:31:40.543 PM spindump[752]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-133140_Andrews-iMac.hang

    12/05/13 1:31:49.959 PM com.apple.usbmuxd[27]: HandleUSBMuxConnect Client 0x100227dd0-AppleMobileDeviceHelper/com.apple.SyncServices.AppleMobileDeviceHel per requesting attach to 0x7:62078 failed, no such device

    12/05/13 1:31:49.960 PM AppleMobileDeviceHelper[498]: AMDeviceConnect (thread 0x7fff7c791180): Could not connect to lockdown port (62078) on device 7 - b2c5bf94a8608d91c81eaee7ce48047e5ecc74a1: 0xe8000084.

    12/05/13 1:31:50.039 PM AppleMobileDeviceHelper[498]: 498:2088309120|DeviceLinkListener.c:_copyMobileDeviceValue| ERROR: Could not connect to attached device: This device is no longer connected. (132)

    12/05/13 1:31:50.039 PM com.apple.usbmuxd[27]: HandleUSBMuxConnect Client 0x100226be0-AppleMobileDeviceHelper/com.apple.SyncServices.AppleMobileDeviceHel per requesting attach to 0x8:62078 failed, no such device

    12/05/13 1:31:50.040 PM AppleMobileDeviceHelper[498]: AMDeviceConnect (thread 0x7fff7c791180): Could not connect to lockdown port (62078) on device 8 - e350402d3ed1a7aae48f88da760cb57ce55b7752: 0xe8000084.

    12/05/13 1:31:50.040 PM AppleMobileDeviceHelper[498]: 498:2088309120|DeviceLinkListener.c:_copyMobileDeviceValue| ERROR: Could not connect to attached device: This device is no longer connected. (132)

    12/05/13 1:31:50.041 PM com.apple.usbmuxd[27]: HandleUSBMuxConnect Client 0x100227dd0-AppleMobileDeviceHelper/com.apple.SyncServices.AppleMobileDeviceHel per requesting attach to 0x9:62078 failed, no such device

    12/05/13 1:31:50.041 PM AppleMobileDeviceHelper[498]: AMDeviceConnect (thread 0x7fff7c791180): Could not connect to lockdown port (62078) on device 9 - b2c5bf94a8608d91c81eaee7ce48047e5ecc74a1: 0xe8000084.

    12/05/13 1:31:50.042 PM AppleMobileDeviceHelper[498]: 498:2088309120|DeviceLinkListener.c:_copyMobileDeviceValue| ERROR: Could not connect to attached device: This device is no longer connected. (132)

    12/05/13 1:31:50.042 PM com.apple.usbmuxd[27]: HandleUSBMuxConnect Client 0x10040d000-AppleMobileDeviceHelper/com.apple.SyncServices.AppleMobileDeviceHel per requesting attach to 0xa:62078 failed, no such device

    12/05/13 1:31:50.043 PM AppleMobileDeviceHelper[498]: AMDeviceConnect (thread 0x7fff7c791180): Could not connect to lockdown port (62078) on device 10 - b2c5bf94a8608d91c81eaee7ce48047e5ecc74a1: 0xe8000084.

    12/05/13 1:31:50.043 PM AppleMobileDeviceHelper[498]: 498:2088309120|DeviceLinkListener.c:_copyMobileDeviceValue| ERROR: Could not connect to attached device: This device is no longer connected. (132)

    12/05/13 1:31:58.409 PM iTunes[244]: _NotificationSocketReadCallbackGCD (thread 0x7fff7c791180): Unexpected connection closure...

    12/05/13 1:31:58.410 PM ath[492]: _NotificationSocketReadCallbackGCD (thread 0x7fff7c791180): Unexpected connection closure...

    12/05/13 1:32:25.525 PM WindowServer[94]: dict count after removing entry for window 0x17e is 0

    12/05/13 1:32:25.535 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[756]) Exited: Terminated: 15

    12/05/13 1:32:26.998 PM Finder[768]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:32:28.598 PM spindump[764]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-133228_Andrews-iMac.hang

    12/05/13 1:34:28.519 PM fseventsd[48]: SLOWDOWN: client 0x7ff8c2058000 (pid 768) sleeping due to too many errors (num usleeps 172)

    12/05/13 1:34:41.957 PM WindowServer[94]: dict count after removing entry for window 0x191 is 0

    12/05/13 1:34:41.962 PM fseventsd[48]: implementation_removed_client: did not find client 0x7ff8c1c16ad0 for path = '/'

    12/05/13 1:34:41.965 PM com.apple.launchd.peruser.501[224]: (com.apple.Finder[768]) Exited: Terminated: 15

    12/05/13 1:34:43.459 PM Finder[788]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:34:43.537 PM spindump[783]: Saved hang report for Finder version 10.8.2 (10.8.2) to /Library/Logs/DiagnosticReports/Finder_2013-05-12-133443_Andrews-iMac.hang

    12/05/13 1:34:44.005 PM quicklookd[792]: [QL] Can't get plugin bundle info at file://localhost/Applications/iBooks%20Author.app/Contents/Library/QuickLook/iB ooksAuthorQL.qlgenerator/

    12/05/13 1:35:54.235 PM mdworker[797]: Unable to talk to lsboxd

    12/05/13 1:35:54.263 PM mdworker[796]: Unable to talk to lsboxd

    12/05/13 1:35:54.000 PM kernel[0]: Sandbox: sandboxd(798) deny mach-lookup com.apple.coresymbolicationd

    12/05/13 1:35:55.192 PM sandboxd[798]: ([797]) mdworker(797) deny mach-lookup com.apple.ls.boxd

    12/05/13 1:35:55.592 PM sandboxd[798]: ([796]) mdworker(796) deny mach-lookup com.apple.ls.boxd

  • Linc Davis Level 10 Level 10 (154,845 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • andrewbuilder Level 1 Level 1 (50 points)

    Thanks Linc,

     

    Step 1 Result - The "Day One" app launched fine in the temporary user account.

    Step 2 Result - The first Safe Mode restart failed and my iMac shutdown automatically, however the second Safe Mode restart was successful. Yes this takes a very long time. The "Day One" app did not launch properly in my usual user account (with the problem).

    Restarting and logging into my usual user account (with the problem) was the same result - the "Day One" app did not launch properly.

     

    I have now identified that this is an issue with the following apps; "Day One", "MindNode Pro", "iA Writer" & Apple's own "Text Edit".

     

    Note from earlier... the Finder issue is resolved - I deleted the data located in com.apple.finder.savedState folder in ~/Library/Saved Application State. There appears to be an issue when attempting to access data located in ~/Library/Mobile Documents...

     

    Is it possible this could be tied into the issue trying to access the folder "Mobile Documents" in ~/Library/?

  • andrewbuilder Level 1 Level 1 (50 points)

    Linc, PS, this is the Console text from the following actions;

    - clear the console screen,

    - attempt to open Day One,

    - Force Quit (Application Not Responding).

     

    12/05/13 5:57:15.891 PM Dock[254]: no information back from LS about running process

    12/05/13 5:57:19.933 PM guesttest[986]: audit warning: allsoft

    12/05/13 5:57:19.955 PM guesttest[987]: audit warning: soft /var/audit

    12/05/13 5:57:19.955 PM guesttest[988]: audit warning: closefile /var/audit/20130512075602.20130512075719

    12/05/13 5:57:20.793 PM com.apple.SecurityServer[17]: Session 100031 created

    12/05/13 5:57:47.260 PM com.apple.launchd.peruser.501[240]: ([0x0-0xe70e7].com.dayoneapp.dayone[978]) Exited: Terminated: 15

    12/05/13 5:57:50.836 PM guesttest[1003]: audit warning: soft /var/audit

    12/05/13 5:57:50.845 PM guesttest[1005]: audit warning: allsoft

    12/05/13 5:57:50.845 PM guesttest[1004]: audit warning: closefile /var/audit/20130512075719.20130512075750

    12/05/13 5:57:55.825 PM spindump[993]: Saved hang report for Day One version 1.7.3 (27) to /Library/Logs/DiagnosticReports/Day One_2013-05-12-175755_Andrews-iMac.hang

  • Linc Davis Level 10 Level 10 (154,845 points)

    Problems such as yours are sometimes caused by files that should belong to you but are locked or have wrong permissions. This procedure will check for such files. It makes no changes and therefore will not, in itself, solve your problem.

    First, empty the Trash.

    Triple-click the line below to select it, then copy the selected text to the Clipboard (command-C):

    find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 -o -acl \) 2> /dev/null | wc -l

    Launch the Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Paste into the Terminal window (command-V). The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.

    The output of this command, on a line directly below what you entered, will be a number such as "41." Please post it in a reply.

Previous 1 2 3 Next