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iPod Will Not Connect to Xfinity Wifi

We recently got Xfinity for our Wifi. Every other device we have connects; All three laptops and two phones. The only thing that doesn't is my iPod Touch. It is a 4th Gen, 8gb. I have not updated to iOS 6.1.3 as of yet.

iPod touch, iOS 6.1.2

Posted on May 11, 2013 9:57 AM

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2 replies

May 11, 2013 10:01 AM in response to Shattered-Twilight

Does the iPod connect to other networks?

Does the iPod see the network?

Any error messages?

Do other devices now connect?

Did the iPod connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router

- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

iPod Will Not Connect to Xfinity Wifi

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