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Level 1

8 points

Urgent help. Finder not responding

Hi everyone. I have a problem regarding my macbook pro. I am currently using OS X Lion, 10.7.5, all software is up to date. The finder application is not responding. I can't access any folder in my macbook. All folders in my desktop disappear.. I try to relaunch the finder but it did not work. I try login as a guest user, the finder works perfectly but when I login as a user, finder cannot be used. The only way for me to access the top bar is by opening other app such as safari. I dont know if this is related to finder application or not, but since the finder not working, my battery runs out very fast. It only last for one to two hours and the fan always makes noise. Pleasa help me.. 😟 Thank you.

MacBook Pro, Mac OS X (10.7.5)

Posted on May 11, 2013 8:49 AM

33 replies

haziqah Author

Level 1

8 points

May 13, 2013 4:20 AM in response to giodis

Thank you for your help but it did not work for me. Thanks so much for your effort in helping me. Really appreciate it. 🙂

Linc Davis

Level 10

209,547 points

May 13, 2013 7:05 AM in response to haziqah

Unmount all mounted volumes except the startup volume. If the Finder isn't working, you can do this in the Disk Utility application. Launch it by following the instructions below. You may have to quit other applications to get the volumes to unmount.

Relaunch the Finder if it's running, or launch it by clicking its Dock icon if not. Test. If the problem persists, continue.

Back up all data.

Triple-click anywhere in the line below to select it:

rm -i L*/Pre*/{.Gl,com.apple.{rec,sid}}*.plist

Copy the selected text to the Clipboard (command-C).

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Paste into the Terminal window (command-V). You'll be prompted to confirm that you want to remove each of the following files:

Library/Preferences/.GlobalPreferences.plist
Library/Preferences/com.apple.recentitems.plist
Library/Preferences/com.apple.sidebarlists.plist

Confirm each deletion by pressing the Y key and then return. If you're prompted to delete any other file, close the Terminal window. Don't delete any file other than the three listed above.

Your lists of recent items under the Apple menu will be lost, and you'll need to recreate your settings for the sidebars of Finder windows and open/save dialogs, among others. If the crashes don't stop, post again.

haziqah Author

Level 1

8 points

May 14, 2013 5:09 AM in response to Linc Davis

Can't unmount volume because the unmount icon been blurred (cannot click on it). I guess because it is my startup volume. Already quit all apps but still can't click on the unmount icon.

Teminal Window. Done but nothing's changed. So here the crash report from the console.

Process: Finder [1606]

Path: /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Identifier: com.apple.finder

Version: 10.7.5 (10.7.5)

Build Info: Finder_FE-751005001000000~21

Code Type: X86-64 (Native)

Parent Process: launchd [121]

Date/Time: 2013-05-14 20:07:15.965 +0800

OS Version: Mac OS X 10.7.5 (11G63)

Report Version: 9

Crashed Thread: 2 Dispatch queue: TNodeEngine 0x7fa74308c4e0

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:

-->

__TEXT 0000000105fbe000-00000001064c7000 [ 5156K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Application Specific Information:

objc[1606]: garbage collection is OFF

Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff98ea76b6 semaphore_wait_trap + 10

1 libdispatch.dylib 0x00007fff98ad220c _dispatch_semaphore_wait_slow + 109

2 com.apple.CoreFoundation 0x00007fff9283efb9 -[NSXPCConnection sendMessage:waitForAck:] + 377

3 com.apple.CoreFoundation 0x00007fff9280a202 _CFXNotificationPost + 1170

4 com.apple.CoreFoundation 0x00007fff9281b758 CFNotificationCenterPostNotification + 120

5 com.apple.finder 0x0000000105fc433c 0x105fbe000 + 25404

6 com.apple.finder 0x0000000105fe7a0f 0x105fbe000 + 170511

7 com.apple.finder 0x0000000106177c55 0x105fbe000 + 1809493

8 com.apple.Foundation 0x00007fff8fd92186 __NSFireDelayedPerform + 392

9 com.apple.CoreFoundation 0x00007fff92816934 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

10 com.apple.CoreFoundation 0x00007fff92816486 __CFRunLoopDoTimer + 534

11 com.apple.CoreFoundation 0x00007fff927f6e11 __CFRunLoopRun + 1617

12 com.apple.CoreFoundation 0x00007fff927f6486 CFRunLoopRunSpecific + 230

13 com.apple.HIToolbox 0x00007fff97ea62bf RunCurrentEventLoopInMode + 277

14 com.apple.HIToolbox 0x00007fff97ead56d ReceiveNextEventCommon + 355

15 com.apple.HIToolbox 0x00007fff97ead3fa BlockUntilNextEventMatchingListInMode + 62

16 com.apple.AppKit 0x00007fff93047779 _DPSNextEvent + 659

17 com.apple.AppKit 0x00007fff9304707d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135

18 com.apple.AppKit 0x00007fff930439b9 -[NSApplication run] + 470

19 com.apple.AppKit 0x00007fff932bfeac NSApplicationMain + 867

20 com.apple.finder 0x0000000105fc412f 0x105fbe000 + 24879

21 com.apple.finder 0x0000000105fc40f4 0x105fbe000 + 24820

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff98ea97e6 kevent + 10

1 libdispatch.dylib 0x00007fff98ad0786 _dispatch_mgr_invoke + 923

2 libdispatch.dylib 0x00007fff98acf316 _dispatch_mgr_thread + 54

Thread 2 Crashed:: Dispatch queue: TNodeEngine 0x7fa74308c4e0

0 com.apple.DesktopServices 0x00007fff92307438 BTreeIterator::PushForward(Page*) + 30

1 com.apple.DesktopServices 0x00007fff923073f3 BTreeIterator::BuildStack(IAOrderedStorable const*) + 81

2 com.apple.DesktopServices 0x00007fff92307377 BTreeIterator::BTreeIterator(BTree*) + 31

3 com.apple.DesktopServices 0x00007fff92307338 BTree::MakeIterator() + 34

4 com.apple.DesktopServices 0x00007fff9230540e TPropertyInfo::MakeProperties(TPropertyInfoList*, unsigned char*, unsigned int, bool) + 216

5 com.apple.DesktopServices 0x00007fff92390cf4 TPropertyInfo::CreatePropertyList(TCountedPtr<TFSInfo> const&, double&, long long&, bool, bool, TPropertyInfoList*) + 422

6 com.apple.DesktopServices 0x00007fff92390afa TPropertyInfo::CreatePropertyList(TCountedPtr<TCFURLInfo> const&, double&, long long&, bool, bool, TPropertyInfoList*) + 154

7 com.apple.DesktopServices 0x00007fff9230524e THFSPlusPropertyStore::Open(bool, bool) const + 130

8 com.apple.DesktopServices 0x00007fff923051ae THFSPlusPropertyStore::GetProperties(bool) const + 38

9 com.apple.DesktopServices 0x00007fff92304aa4 TNode::GetExtendedPropertyStore(bool) const + 208

10 com.apple.DesktopServices 0x00007fff92304917 TNode::GetExtendedProperty(unsigned int, TPropertyReference&, bool) const + 39

11 com.apple.DesktopServices 0x00007fff92303566 TNode::GetProperty(unsigned int, TPropertyReference&, unsigned int) const + 578

12 com.apple.DesktopServices 0x00007fff923030b6 TNode::GetProperty(unsigned int, TPropertyReference&, OpaqueNodeRequest* const&, unsigned int) const + 68

13 com.apple.DesktopServices 0x00007fff92303017 GetNodeProperty(OpaqueNodeRef*, unsigned int, TPropertyReference&, OpaqueNodeRequest*, unsigned int) + 162

14 com.apple.DesktopServices 0x00007fff9230aeed GetNodePropertyAsBoolean + 75

15 com.apple.finder 0x0000000105fe06e4 0x105fbe000 + 141028

16 com.apple.finder 0x0000000105fe0618 0x105fbe000 + 140824

17 com.apple.finder 0x0000000106008f75 0x105fbe000 + 307061

18 com.apple.finder 0x0000000106006fb3 0x105fbe000 + 298931

19 com.apple.finder 0x0000000106006e91 0x105fbe000 + 298641

20 com.apple.finder 0x0000000105fdf968 0x105fbe000 + 137576

21 libdispatch.dylib 0x00007fff98acea82 _dispatch_call_block_and_release + 18

22 libdispatch.dylib 0x00007fff98ad02d2 _dispatch_queue_drain + 264

23 libdispatch.dylib 0x00007fff98ad012e _dispatch_queue_invoke + 54

24 libdispatch.dylib 0x00007fff98acf928 _dispatch_worker_thread2 + 198

25 libsystem_c.dylib 0x00007fff8e2073da _pthread_wqthread + 316

26 libsystem_c.dylib 0x00007fff8e208b85 start_wqthread + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff98ea9192 __workq_kernreturn + 10