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numbers application not responding on one iMac account/

542 Views 7 Replies Latest reply: May 12, 2013 7:49 AM by millerpe RSS
millerpe Calculating status...
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May 11, 2013 10:55 AM

Today I purchased and downloaded Numbers.  For one user account on this iMac, Numbers and Pages have stopped responding!?!  I've read lots of similar threads from years gone by, but nothing recent.  I'm running a new iMac with the lastest Mountain Lion OS; everything is up to date.  Any ideas?!?

iMac, OS X Mountain Lion (10.8.3)
  • Wayne Contello Level 6 Level 6 (12,625 points)

    Try rebotting the machine

     

     

    Also try:

    Quit all iWork applications

     

    navigate to the "Library" for the problem user account by selecting the menu item (in the Finder) "Go > Go To Folder..."

     

    then enter "~/Library/Preferences/"

     

    now locate the files:

    file://localhost/Users/wayne/Library/Preferences/com.apple.iWork.Keynote.LSShare dFileList.plist

    file://localhost/Users/wayne/Library/Preferences/com.apple.iWork.Keynote.LSShare dFileList.plist.lockfile

    file://localhost/Users/wayne/Library/Preferences/com.apple.iWork.Keynote.plist

    file://localhost/Users/wayne/Library/Preferences/com.apple.iWork.Keynote.plist.l ockfile

    file://localhost/Users/wayne/Library/Preferences/com.apple.iWork.Numbers.LSShare dFileList.plist

    file://localhost/Users/wayne/Library/Preferences/com.apple.iWork.Numbers.plist

    file://localhost/Users/wayne/Library/Preferences/com.apple.iWork.Pages.LSSharedF ileList.plist

    file://localhost/Users/wayne/Library/Preferences/com.apple.iWork.Pages.LSSharedF ileList.plist.lockfile

    file://localhost/Users/wayne/Library/Preferences/com.apple.iWork.Pages.plist

    file://localhost/Users/wayne/Library/Preferences/com.apple.iWork.Pages.plist.loc kfile

     

     

    And move them to the desktop

     

    now start Numbers again.

     

    If it launches then trash all of the files listed above (not if you only want to deal with Numbers filter the above list to just files that are "...com.apple.iWork.Numbers..."

  • Jerrold Green1 Level 7 Level 7 (28,185 points)

    PE,

     

    You didn't happen to move the apps from where the App Store put them, did you?

     

    Jerry

  • Jeff Shenk Level 4 Level 4 (2,000 points)

    When you installed and removed and reinstalled the apps, were you logged in to the original administrator account that was first set up when you originally set the computer up?

     

    Is the one account that does work the one to which you were logged in when you purchased the apps, and might that account not be an administrator account? (Are the apps in the computer's Application folder, or are they in an application folder under a particular user?)

  • Wayne Contello Level 6 Level 6 (12,625 points)

    I suggest trashing the iWork folder and reinstall.  This is the first account of this problem I have seen.  I would not consider the iWorks suite, in general, to be buggy.

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