gill1255
Level 1 (0 points)

Q: Bbciplayer keeps dropping out

Bbciplayer keeps dropping out on my iPad 1 - used to be intermittent, now happens all the time, seems worse since recent upgrade installed.

Have the 32 g model . Safari also drops out on occasion and have noticed some sluggishness in response when using overall recently.Hope someone can advise, thanks.

iPad, iOS 5.1.1

Posted on May 11, 2013 3:40 PM

by Allen A,Solvedanswer
Allen A Allen A
Community Specialists
A:

Hello, gill1255!

 

 

The fact that this is occurring in multiple apps would indicate a potential issue with your WiFi connection.

The following article contains information that may be helpful.

 

iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS1398

 

Basic troubleshooting

  • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
  • Verify that you are in range of your Wi-Fi router or base station.
  • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
  • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Update your Wi-Fi router to the latest firmware.
    • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
  • Restart your iOS device
    • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

If you are still experiencing a Wi-Fi issue after trying the above, choose the symptom below that closely matches your issue:

After joining a Wi-Fi network, you notice the signal strength is weak or fluctuates

  • Try moving closer to the Wi-Fi router or base station to see if the Wi-Fi signal improves.
  • Check for sources of potential interference.
  • Remove your iOS device from any case, stand, or other attachment to see if the Wi-Fi signal improves.
  • Open Safari and try to load a webpage to see if the Wi-Fi signal improves.

 

 


All the best,

Allen

Posted on May 13, 2013 9:20 AM

Close
gill1255

Q: Bbciplayer keeps dropping out

  • All replies
  • Helpful answers

  • by Allen A,Solvedanswer

    Allen A Allen A May 13, 2013 9:20 AM in response to gill1255
    Community Specialists
    May 13, 2013 9:20 AM in response to gill1255

    Hello, gill1255!

     

     

    The fact that this is occurring in multiple apps would indicate a potential issue with your WiFi connection.

    The following article contains information that may be helpful.

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    Basic troubleshooting

    • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    • Verify that you are in range of your Wi-Fi router or base station.
    • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
    • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Update your Wi-Fi router to the latest firmware.
      • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    • Restart your iOS device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

    If you are still experiencing a Wi-Fi issue after trying the above, choose the symptom below that closely matches your issue:

    After joining a Wi-Fi network, you notice the signal strength is weak or fluctuates

    • Try moving closer to the Wi-Fi router or base station to see if the Wi-Fi signal improves.
    • Check for sources of potential interference.
    • Remove your iOS device from any case, stand, or other attachment to see if the Wi-Fi signal improves.
    • Open Safari and try to load a webpage to see if the Wi-Fi signal improves.

     

     


    All the best,

    Allen

  • by gill1255,

    gill1255 gill1255 May 14, 2013 2:58 AM in response to Allen A
    Level 1 (0 points)
    May 14, 2013 2:58 AM in response to Allen A

    Thanks for the really helpful advice! I did as suggested and yep all working well now.

    Thanks again for taking the time to reply.

    Gill

  • by Allen A,

    Allen A Allen A May 14, 2013 6:04 AM in response to gill1255
    Community Specialists
    May 14, 2013 6:04 AM in response to gill1255

    Glad I could help!