unable to reach itunes store

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unable to reach itunes store

After reinstalling 64 Bit version iTunes, I was able to successfully get to iTunes store. Came back another day and now I am Unable to connect to itunes store from a Windows 8 64bit HP computer. Reinstalled, and get the same problem.

I've had this problem in the past on another 32 bit HP laptop. I don't know how I fixed it last time.

Also have a 32 Windows 7 Ultimate desktop computer where iTunes run everything fine with no problems, so I know my network is working OK. My wife is also having problems with her 64 Bit Windows 7 OS HP Laptop. Same problem as mine.

HP laptop-OTHER, Windows 8

Posted on May 11, 2013 6:16 PM

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Answer 1

jason269

Community Specialist

May 14, 2013 6:42 AM in response to slopez909

Hello, slopez909.

Thank you for the question. Below, I have included a couple articles that cover troubleshooting the iTunes Store. Follow the sections specific to Windows 7. In the second article, start at the section labeled Blocked by software firewall: (Mac OS X/Windows). I would recommend going through all of the steps in that article as it touches on several fixes and scenarios for issues connecting to the iTunes Store.

iTunes for Windows: iTunes Store connection troubleshooting

http://support.apple.com/kb/HT1527

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

Cheers,

Jason H.

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Answer 2

slopez909 Author

Level 1

0 points

May 14, 2013 11:53 PM in response to jason269

Tried everthing recommened in the attached hyperlinks you provided. I was able to clear up some problems generated in the Report when I ran the Network Diagnostics from the iTunes help.

The onlyproblem I have left in the Diagnostic report is that the Network times out everytime it tries to access iTunes Store. I do not have any problem accessing Websites through the internet. There's nothing wrong with the network. Everything does work on my Windows 7 Desktop computer. Its the other 2 Windows 7 and on Windows 8 that are not able to access iTunes Store.

I ahve been working on this problem for the past 2 days more thatn 10 hours a day. No sign of it working on any of my laptop computers.

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Answer 3

fromsouth

Level 5

4,945 points

May 15, 2013 4:44 AM in response to slopez909

slopez909 wrote:

Tried everthing recommened in the attached hyperlinks you provided. I was able to clear up some problems generated in the Report when I ran the Network Diagnostics from the iTunes help.

The onlyproblem I have left in the Diagnostic report is that the Network times out everytime it tries to access iTunes Store. I do not have any problem accessing Websites through the internet. There's nothing wrong with the network. Everything does work on my Windows 7 Desktop computer. Its the other 2 Windows 7 and on Windows 8 that are not able to access iTunes Store.

I ahve been working on this problem for the past 2 days more thatn 10 hours a day. No sign of it working on any of my laptop computers.

Those hyperlinks do not help much do they?

Problem is nobody can really help you, but yourself. See there is something on those two computers that still blocks your connection. Two things usually are that strong - antivirus or firewall. There is one more possibility - that your hosts file was modified. To simplify your answer you need to be looking for same/similar antivirus/firewall or maintenance program that is or was on your computer. Let me give you example. There is an exellent program with name of "Spybot" and it has wonderful "immunize" feature. If you ran it before and even after uninstall of program you hosts file is blocking apple. Norton, even after uninstall even, if you didn't run clean up tool can do that.

You NEED to find that and remove/clean it up.

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Answer 4

slopez909 Author

Level 1

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May 15, 2013 10:24 AM in response to fromsouth

I am working over here in Saudi Arabia and I am constantly cleaning up my computer once a week to prevent all that garbage I get from the internet. Besides running Norton 360 Full Scans almost once a week, CCLEANER, and SpeedMax PC, I also have to keep up the Device Drivers everytime there's an update to the computers. It's becoming a fulltime job with no pay.

This is the longest I have worked on a computer problem. It has tested my patience. BUT, I am not giving up yet. I use the computers everyday for managing my personal finances and building teaching software for work. I need the computers to run smoothly. iTunes is not a high prioity thing for me, but my wife needs the Itunes University for her job as a teacher.

Keep-on-truck'n

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Answer 5

slopez909 Author

Level 1

0 points

May 16, 2013 8:23 AM in response to slopez909

PROBLEM SOLVED.

I solved my own problem and had fun doing it.

Went to You Tube and found a video that describes a partial solution to the "iTunes not connecting" and getting "Network timeouts"

They recommened using the "NORTON REMOVAL TOOL".

Prior to applying the "Norton Removal Tool", I performed the following on my HP laptop with Windows 8 installed.

Reason I tried tried the following ipconfig commands is because It appeared that the DNS did not recognize the iTunes Store address.

using the DOS CMD console as administrator,

ipconfig/release

ipconfig/flushdns

ipconfig/renew

ipconfig/all

Ethernet addresses didn't appear to change.

Retried connecting to iTunesStore, no luck.

Tried the next thing , because the person fixed the same problem I had, so why not try it on my machine.

again using the DOS CMD console as administrator,

netsh winsock reset

received a message back that I needed to restart the computer.

After everything was back up and log in to my account. Tried to get to iTunes Store again, no luck.

This when I tried the "Norton Removal Tool".

After removal of any and all related Norton apps, I tried to get to iTune Store, and "wa laa" ( a term used by magicians), I connected to iTunes Store and iUniversity and a whole bunch of other stuff.

This worked for one laptop computer. I also did this for my other laptop computer.

I Hope I don't run out of space here.

To make a long story short, you need to run everything I ran above, because I couldn't get the other 2 computers to work unless I ran all the above commands and ran the Norton Removal Tool.

Yes, I know what you're thinking. I was able to all the computers to run with Norton 360 reinstalled. NO MORE PROBLEMS with iTunes Store Connection.

Enjoy as I spent way too much time on this problem.

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