AirPlay no Internet video problems

Question

AirPlay no Internet video problems

I live abroad and have found that Apple TV uses a lot more megabytes then I thought and I am charged per megabyte. I bought a new apple express router to run Apple TV without being connected to the Internet. It works great for audio, but will not work for video. When I click on AirPlay when watching a video, it says loading, but never loads. The same thing happens from all devices - MacBook, iPhone 4S, iPad 2, iPad mini

Can I make this work or does apple require an Internet question to watch video? Please help!

AppleTV 2, iOS 6.1.4

Posted on May 12, 2013 4:56 AM

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Answer 1

sterling r

Community Specialist

May 14, 2013 12:33 PM in response to Alex123412345

Hello there Alex,

I was looking into information about what may be causing the issue you are experiencing and found a great article to try and troubleshoot it. It is called Troubleshooting AirPlay and AirPlay Mirroring and can be found here: http://support.apple.com/kb/TS4215.

Troubleshooting performance issues with AirPlay or AirPlay Mirroring

If you are experiencing intermittent playback or significant network lag with AirPlay or AirPlay Mirroring, it could be due to a weak Wi-Fi connection, interference, or the distance between the Wi-Fi router and your iOS device, Apple TV or AirPort Express. Try the following suggestions:

Ensure that other devices are not trying to stream to the same Apple TV at the same time.

Turn off Bluetooth on your iOS device by tapping Settings > General > Bluetooth.

Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.

Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.

If possible, try to locate your Wi-Fi router in the same room as your Apple TV and iPhone/iPad.

If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.

If the Wi-Fi router has an external antenna, check to see that is it connected properly and in good condition.

Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.

Additional Information

Learn more about recently used apps and multitasking on iOS.

Find out more about using AirPlay or using AirPlay Mirroring.

All the best,

Sterling

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