Alex123412345

Q: AirPlay no Internet video problems

I live abroad and have found that Apple TV uses a lot more megabytes then I thought and I am charged per megabyte. I bought a new apple express router to run Apple TV without being connected to the Internet. It works great for audio, but will not work for video. When I click on AirPlay when watching a video, it says loading, but never loads. The same thing happens from all devices - MacBook, iPhone 4S, iPad 2, iPad mini

 

Can I make this work or does apple require an Internet question to watch video? Please help!

AppleTV 2, iOS 6.1.4

Posted on May 12, 2013 4:56 AM

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Q: AirPlay no Internet video problems

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  • by sterling r,

    sterling r sterling r May 14, 2013 12:33 PM in response to Alex123412345
    Community Specialists
    May 14, 2013 12:33 PM in response to Alex123412345

    Hello there Alex,

     

    I was looking into information about what may be causing the issue you are experiencing and found a great article to try and troubleshoot it. It is called Troubleshooting AirPlay and AirPlay Mirroring and can be found here: http://support.apple.com/kb/TS4215.

     

     

    Troubleshooting performance issues with AirPlay or AirPlay Mirroring

    If you are experiencing intermittent playback or significant network lag with AirPlay or AirPlay Mirroring, it could be due to a weak Wi-Fi connection, interference, or the distance between the Wi-Fi router and your iOS device, Apple TV or AirPort Express. Try the following suggestions:

    • Ensure that other devices are not trying to stream to the same Apple TV at the same time.
    • Turn off Bluetooth on your iOS device by tapping Settings > General > Bluetooth.
    • Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
    • Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
    • If possible, try to locate your Wi-Fi router in the same room as your Apple TV and iPhone/iPad.
    • If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.
    • If the Wi-Fi router has an external antenna, check to see that is it connected properly and in good condition.
    • Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.

    Additional Information

    All the best,

    Sterling