Q: We could not complete your iTunes Store request.  An unknown error occurred (-50).

Hello waybeyondsoccermon,

I was researching the issue you are describing and found an article that may be able to assist you. It is called iTunes Store: "Error (-50)" when downloading purchased content and can be found here: http://support.apple.com/kb/TS1583.

Symptoms

The following alerts may appear when trying to download purchased content from the iTunes Store:

"There was an error downloading your purchased music. An unknown error occurred (-50)."

This can happen when the connection timeout occurs while downloading purchased content from the iTunes Store. Certain types of software may also affect the way a computer sends and receives information from the internet. Here are a few examples of these types of software:

• Firewalls
• Web Accelerators
• Ad Filters
• Virus Protection Software

Resolution

If you have any of the software listed above, and you cannot access the iTunes Store or complete your download, you will need to configure these applications to allow iTunes to connect to the Internet.Refer to the documentation that came with that software, and if necessary contact the software's manufacturer. You will need to configure the software to allow the following domains to send and receive data from the Internet.

• itunes.apple.com
• ax.itunes.apple.com
• albert.apple.com
• gs.apple.com
• deimos3.apple.com
• phobos.apple.com

If a web accelerator appears to be causing the issue, contact your Internet Service Provider (ISP) or the software manufacturer. If your computer is on a network, you may also want to try using a different computer on the network, or discuss the issue with the network administrator.

If you find that this error only occurs while attempting to download video content, you may be able to resolve this issue by deleting the cached video files of the download, then resuming your download.

There is more in the article to read but this will get you started.

Take Care,

Sterling