3 Replies Latest reply: May 13, 2013 3:14 AM by Ralph Landry1
Davidiphone5 Level 1 Level 1 (0 points)

Hi Apple .

 

     My wifi not working ...i have already try reset network it seem the same .... sometime i only able to use for few hours after that my wifi not working anymore and sometime event i have to shut down my iphone for wifi connection . Now it become more worst sometime i unable to turn on my wifi .... pls email me for solution . I purchase my iphone from Apple Store online from malaysia but currently im working at oversea . Can i get warranty at Taiwan ?


iPhone 5, iOS 6.1.4
  • 1. Re: Iphone 5 Wifi not working
    Ralph Landry1 Level 7 Level 7 (32,385 points)

    The iPhone warranty is only valid in the country in which the iPhone was purchased.

     

    Try a reboot by holding both the power and home buttons until the iPhone shows the apple logo and restarts, ignoring  the red slider if it appears.

     

    Make a current backup of the iPhone contents, and then restore to factory conditions and then restore from the backup...some users have found that to fix the WiFi problems.

  • 2. Re: Iphone 5 Wifi not working
    Davidiphone5 Level 1 Level 1 (0 points)

    Hi Ralph ,

     

        It seem the same ,I have try what you suggest but i unable to turn on my wifi , Iphone5 not international warranty ? before i travel i did visit one of Apple shop at Malaysia it say it was international warrenty . Pls advise

  • 3. Re: Iphone 5 Wifi not working
    Ralph Landry1 Level 7 Level 7 (32,385 points)

    The iPhone warranty is not international.  Apple will only honor the warranty in the country where the iPhone was sold.

     

    If your WiFi connections button in Settings is greyed out, see http://support.apple.com/kb/TS1559 and if you want to Troubleshoot, and can access the router, http://support.apple.com/kb/TS1398 those may help but you probably need to have the iPhone tested by an Apple technician.