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Why do I get the white screen of death whenever I try to go to the iTunes store?

I would love to give my money to Apple, but whenever I go to the iTunes store, I just get a blank screen. It never loads, ever. I have tried to purchase songs via a website--click the link to iTunes and still nothing. I am running iTunes 11.0.2 on a Mac.

MacBook Pro (15-inch Late 2008), Mac OS X (10.7.4)

Posted on May 12, 2013 12:24 PM

Reply
3 replies

May 14, 2013 8:47 AM in response to Bubblesboo

Hello there Bubblesboo,


I was looking into some of our resources about why the iTunes store may not be loading for you.

Here are a coule of articles outlining how to troubleshoot that issue:


Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368


And


iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297


I would start here, in the first article:


Troubleshooting on a Mac

If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.

  • Update iTunes to the latest version.
  • If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
  • You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Clickhereto find out how to use Keychain First Aid to resolve any issues with your keychain.
  • If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
  • If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.


Regards,

Sterling

Why do I get the white screen of death whenever I try to go to the iTunes store?

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