Foovanadil
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Q: Can't Re-attach thunderbolt stand

I have removed the stand from my Thunderbolt monitor to place a touch overlay device on the sceen (needed to lay the screen flat facing up to attach the overlay)

 

Now I am trying to re-attach the stand and the flange that holds the torx screws has gone back inside the monitor. It seems to be locked in the "closed" position at this point.

 

I can release the latch at the top with a credit card but the flange doesn't come back out. I can't figure out how to get the flange that the torx screws screw into exposed again so I can re-attach the stand.

 

 

Any help? I see several other people with this question on the web but no answers. It seems the flange locks in two positions "open" which exposes the screw holes and "closed" where mine is stuck now.

 

 

Thanks

Thunderbolt display

Posted on May 12, 2013 6:23 PM

by Foovanadil,Solvedanswer
Foovanadil Foovanadil
Level 1 (0 points)
A:

Yeah it was incredibly hard to move. There was no way I was going to move it without taking apart the diplay.

 

I took it to an apple store for support and they gave me no help. It was the first time I have been throughly angry by apple support. I would have expected more from them.

 

They claimed that removing the stand is a non-standard use of the montior which invalidates the warranty and wanted to charge me $250 to try and fix the problem. They would have needed the display for 3 - 5 days and couldn't explain to me how they were actually going to fix it....

 

 

Awful customer service imo.

 

 

So I fixed it myself. I found this explaination on ifixit of how to take apart the screen http://www.ifixit.com/Teardown/Apple+Thunderbolt+Display+Teardown/6525/1

 

I went to home depot and purchased two heavy duty suction cups (these: http://www.homedepot.com/p/QEP-4-7-8-in-Suction-Cup-for-Handling-Large-Non-Porou s-Tile-75000Q/100119050#.UZG_7CtAR90)

 

Within 10 mins I had the display opened. I was then able to fit the stand through the opening in the back of the display and screw in two screws to secure the stand. (I screwed them in from the inside of the display.

 

Then I could relase the latch and move the flange using the stand (since it was attached with the two screws)

 

 

The whole process from opening the display to closing it back up took 20 mins. This should have been incredibly easy for the Apple store to do I am sure seeing as how they open these types of screens (iMac screens work the same way) often I would think.

 

 

Anyways, hope this helps someon else that is stuck in the same place I was.

 

Note: that opening the display voids your warranty (howver, Apple claims that taking the stand off of mine voided my warranty already so.....)

Posted on May 13, 2013 9:44 PM

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Q: Can't Re-attach thunderbolt stand

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  • by mmanor,

    mmanor mmanor Feb 22, 2015 6:12 AM in response to Foovanadil
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    Feb 22, 2015 6:12 AM in response to Foovanadil

    I had the very same problem, where the mounting mechanism retracted back inside the back of the display as the latch that locks the mechanism in the "out" position was not engaged properly when I was taking the 8 small screws out.

     

    I used the paperclip method with a pair of needle nose vise-grips and it work no problem. It was a bit difficult to get the right, bent shape of the paperclip to thread it through one of the screw holes of the actual mounting mechanism, and then back around and out of the opening in the back of the display, in order to grab both ends of the paperclip with the vise-grips. I used a regular pair on needle nose pliers to get inside the opening so I could slowly tease the paperclip around and through the opening. Once I had the paperclip threaded properly and had locked the needle nose vise-grips on to the two ends, I needed some help in the form of an extra set of hands to actually pull the mounting mechanism back out; one person to hold the hold screen in place and to use a cut credit card to insert and press the latch release down, and then another set of hands to hold the vise-grips and pull the mounting mechanism back out of the display. I did have to use quite a bit of pulling force to get the mounting mechanism back out and into the locked position.

     

    Pg. 84 here was a good resource. tim.id.au/laptops/apple/displays/led_cinema_display_24.pdf


    Then it was easy to reattach the mounting bracket and use the card to release the locking and retract the entire assembly back into the display.

  • by renbible,

    renbible renbible Nov 10, 2015 8:55 PM in response to Foovanadil
    Level 1 (0 points)
    Nov 10, 2015 8:55 PM in response to Foovanadil

    I used a fishhook through one of the screw holes and pulled it with a pair of pliers. Took a few seconds but worked well. Hope this helps.

  • by no money,

    no money no money Nov 23, 2015 6:06 PM in response to Foovanadil
    Level 1 (0 points)
    Nov 23, 2015 6:06 PM in response to Foovanadil

    thanks for the tip, it worked like a charm

  • by jjmorga,

    jjmorga jjmorga Feb 12, 2016 9:44 AM in response to Foovanadil
    Level 1 (0 points)
    Feb 12, 2016 9:44 AM in response to Foovanadil

    Don't take your Display apart. Fixed mine with a simple home made tool: http://giphy.com/gifs/cinema-display-flange-tool-xT0BKoVwlI7Gb0faE0

  • by jayeich,

    jayeich jayeich Mar 19, 2016 5:41 PM in response to Foovanadil
    Level 1 (0 points)
    Mar 19, 2016 5:41 PM in response to Foovanadil

    This is how I did it, with four thin electrical wires (four wires make it less likely to break and much easier to pull). Thanks @mlincoln and @gnetflix for the tips!

     

    While with one hand pushing in the latch with a credit card, the other hand pull all the wires. It did not take too much force to get the flange back out and clicked into place.

     

    IMG_6195.JPGIMG_6198.JPGIMG_6199.JPG

  • by sunkingstudios,

    sunkingstudios sunkingstudios Sep 5, 2016 10:43 AM in response to jjmorga
    Level 1 (4 points)
    Sep 5, 2016 10:43 AM in response to jjmorga

    3 guitar strings (left, middle & right) with gardening glove on hand worked for me.

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