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audio not synced with video on movie downloads

The audio is not synced with video on movie downloads from the ITunes store. I have downloaded many movies in the past from the same PC with no problem.

Windows 7

Posted on May 12, 2013 5:55 PM

Reply
1 reply

May 15, 2013 6:15 AM in response to jimmyjoefl

Hi Jimmyjoefl,



I understand that you are having playback issues with videos you have purchased from the iTunes Store. After doing some research, I found the following resource that describes your exact symptoms:


Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues

http://support.apple.com/kb/TS1718


Here are some things to check if, when viewing a movie in iTunes for Windows Vista or Windows 7, you notice that a video appears distorted, intermittently pauses, or has audio that is out of sync with the image on-screen.

[...]


Thanks,


Matt M.

audio not synced with video on movie downloads

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