9 Replies Latest reply: Dec 21, 2013 2:03 PM by DadzMin
maggiefish Level 1 Level 1 (0 points)

Hello,

 

iTunes won't open on my HP Pavilion dv6 running Windows 7. I have tried all of the suggestions in the following discussion to no avail: https://discussions.apple.com/message/22001149?ac_cid=tw123456#22001149

 

In need of some fresh ideas on how to fix the problem. Please help!

 

Thanks.


Windows 7
  • Yo-yoo Level 1 Level 1 (55 points)

    Hit Ctrl, Alt, and Delete. the go to procceses. Then "End Process" on EVERYTHING APPLE REALATED that will reset everything the invloves itunes alowing it to complety reset.

  • Yo-yoo Level 1 Level 1 (55 points)

    Then Start it up again! It should work now!

  • maggiefish Level 1 Level 1 (0 points)

    I just got it to work by doing something else right before you posted this. I moved the iTunes folder out of my music library. For some reason that did it. Thanks for your help!

  • Yo-yoo Level 1 Level 1 (55 points)

    Hi maggiefish,

    Um not trying to sound stockish. but what device do you use with itunes? Like ipod touch, ipad, or iphone.

    Just curious...

  • Yo-yoo Level 1 Level 1 (55 points)

    Hey but the directions will aply whith windows when iTunes won't come up and you don't feel like rebooting your laptop. Its a LOT easier. May come in handy.

  • companyclerk Level 1 Level 1 (0 points)

    I had the same problem and tried everything.

     

    Here was my problem. I had a hard disk crash, and so I reinstalled a new hard drive. Reinstalled window and the rest of my software. I brought over all my backed files back to the new hard drive. Now here is the problem. I brought over all my itunes music files and my itune's file folder. It was this "brought over itunes folder" which was causing the problem. Once I deleted it.--------> iTunes loaded normally. It also created it own new folder

  • MbxbMia Level 1 Level 1 (0 points)

    I had same issue - tried many suggestions from this and other posts - only thing that worked was from another post - deleting Quicktime, then restarting computer.

  • mlwiza Level 1 Level 1 (0 points)

    Thank you soo much Yo-yoo for helping me my deepest gratitude.

  • DadzMin Level 1 Level 1 (0 points)

    I check my processes in the Task Manager and sure enough iTunes was still running.  I stopped the iTunes process and the iTunes helper process and iTunes launched just fine.  I have had a similar problem with Firefox in the passed.  Thanks for your help.